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crinrict's avatar
crinrict
Hero+
11 years ago

[Info] Sims 4 - Download & Installation & Startup issues

Update 2015/01/27. This is now obsolete. New FAQ is here: http://answers.ea.com/t5/The-Sims-4/FAQ-Installation-Updating-and-Startup-Issues/td-p/4276949 If you have further issue, please search the...
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AntonellaCapp's avatar
AntonellaCapp
11 years ago

my game will not preload it says preload on Aug 29 at 10 am and it is 12pm on Aug 29

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    11 years ago

    The pre-load starts at 1 PM eastern time.

    • AntonellaCapp's avatar
      AntonellaCapp
      11 years ago

      thanks

      @EA_Aljo wrote:

      The pre-load starts at 1 PM eastern time.

      thanks

    • MisterJimmyJam's avatar
      MisterJimmyJam
      Rising Novice
      11 years ago

      Diffrent user, but I still can not preload my game.

    • GreenRangerno2's avatar
      GreenRangerno2
      11 years ago

      My Sims 4 deluxe edition is also not preloading and has no option to preload it. I was suppose to preload at 1:00 pm it is know 2:00pm😕mileymad:

      • Anonymous's avatar
        Anonymous
        11 years ago

        I am having the same issue..it is a little past 2PM EST and I am still not able to preload

  • Anonymous's avatar
    Anonymous
    11 years ago

    Its about an hour past 1 and i still can't preload.

  • crinrict's avatar
    crinrict
    Hero+
    11 years ago

    Try restarting Origin as well as logging out and back in.

    • Anonymous's avatar
      Anonymous
      11 years ago

      It didnt work. This is very unfair I paid to be able to download it early. ☹️

      • crinrict's avatar
        crinrict
        Hero+
        11 years ago

        Is your Origin online ? 

        Is it greyed out still for you ?

    • gia54321's avatar
      gia54321
      11 years ago

      well where i live, the game is out, and i Tried all of those things but it didn't work. help.

      @crinrict wrote:

      Try restarting Origin as well as logging out and back in.

      @crinrict wrote:

      Try restarting Origin as well as logging out and back in.



  • EshaPaul82's avatar
    EshaPaul82
    11 years ago

    I tried to talk to EA help, but they didn't understand what I was asking. My preload date is 8-29-14 1pm it's 2:32pm now. It's still greyed out.

    • crinrict's avatar
      crinrict
      Hero+
      11 years ago

      It's possible that they don't let everyone download at the same time. There's tons of people preloading right now. You have the whole weekend and you can't play before Tuesday anyways.

      Try logging out and back in and make sure that your Origin shows you as online.

      If that fails, give it a few hours, then try again.

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