@taynacoelho , @minasims4 Did you try all the suggestions on the first page ? If all fails, reinstall Origin
@ManicGlitter Since the game is not out, you might need to wait till it is. Not sure though
@Kassipou Make sure your Antivirus/Firewall are not blocking. Does the install advance at all ? If not, try restarting/reinstalling Origin
@AxleRaptor What country are you in ?
@vsebesit Please check if you're preorder was canceled. If it was you need to preorder again: http://answers.ea.com/t5/The-Sims-4/There-is-a-problem-with-your-order/td-p/3402147/
I am in Canada.
I just checked my order status and it said processing... I needed to update my credit card information as it changed since I purchased it. Now that I have entered correct cc information, will it work? How long will it take to process the payment? Should I just cancel and reorder?
Community Manager
