Product: The Sims 4Platform:PCWhich language are you playing the game in? EnglishHow often does the bug occur? Often (50% - 99%)What is your current game version number? Most recentWhat expansions, game packs, and stuff packs do you have installed? GTW, CL, GT, Dine Out, Outdoor Retreat, Spa Day, Vampires, Bowling, Kitchen Stuff, Movie Hangout, Perfect Patio, Vintage Glamour.Steps: How can we find the bug ourselves? Use the phone to travel.What happens when the bug occurs? Really bad lag from right after call is placed until you get to screen to select where to send your sim. Lag lasts anywhere from 30 to 60 game minutes, during which time your sim can go wild doing whatever because you can't control them. The sim it's happening to lives in San Myshuno, but the lag can happen to that sim on any of the maps, is very random. Exiting the game and clearing cache does not help.What do you expect to see? Very short wait to selection screen and consistency in wait times.Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.Did this issue appear after a specific patch or change you made to your system? YesPlease describe the patch or change you made. It was after an update, I don't remember which one.I just updated my game, but this was happening before the most recent update. I haven't played outside of San Myshuno since the latest patch, but before the latest patch I only had this problem when my sim lived in San Myshuno.

@sushicrow Could you please attach your specs as well as the config.txt file and maybe a short video if you can catch the lags.Also, does that happen on a fresh save as well or just the current one ?

@crinrict Here are my specsWindows 8, Intel Core i3 3220 @3.3GHz, Intel HD Graphics 2500, 6G RAMSorry, do you mean the config.log? I don't have a vid. It happens right after the phone call is placed, before taking me to the world map. Everything looks the same, but it takes a loong time.This has been on ongoing issue (only in the city), the sims I put in game are new, however were saved in my library before the most recent update. Also, I just realized that the map I put my sims on was a base game save I made before the most recent update. I will create a new base save and try again, just to make sure. I'll also create a brand new sim. I'm not sure that will help, but it's somthing to do.Thanks 🙂

@sushicrow yes, sorry, config.log. You probably need to change the extension to .txt to upload.

@crinrict Here ya go. Oh, outside of this issue my game runs really fast, very smooth. I did test with a brand new sim and map, still have issues. Thanks again.

@sushicrow Since you only have a graphics chips and not a card that might account for lags though.I will forward this to QA to see if they need more info.

Lag After Calling for Travel | EA Forums

13 Replies

crinrict
Hero+
6 years ago
@sushicrow Could you please attach your specs as well as the config.txt file and maybe a short video if you can catch the lags.

Also, does that happen on a fresh save as well or just the current one ?
sushicrow
New Hotshot
6 years ago
@crinrict Here are my specs
Windows 8, Intel Core i3 3220 @3.3GHz, Intel HD Graphics 2500, 6G RAM
Sorry, do you mean the config.log? I don't have a vid. It happens right after the phone call is placed, before taking me to the world map. Everything looks the same, but it takes a loong time.
This has been on ongoing issue (only in the city), the sims I put in game are new, however were saved in my library before the most recent update. Also, I just realized that the map I put my sims on was a base game save I made before the most recent update. I will create a new base save and try again, just to make sure. I'll also create a brand new sim. I'm not sure that will help, but it's somthing to do.
Thanks 🙂
crinrict
Hero+
6 years ago
@sushicrow yes, sorry, config.log. You probably need to change the extension to .txt to upload.
sushicrow
New Hotshot
6 years ago
@crinrict Here ya go. Oh, outside of this issue my game runs really fast, very smooth. I did test with a brand new sim and map, still have issues. Thanks again.
Config.txt5 KB
crinrict
Hero+
6 years ago
@sushicrow Since you only have a graphics chips and not a card that might account for lags though.

I will forward this to QA to see if they need more info.
sushicrow
New Hotshot
6 years ago
@crinrict Ok thanks 🙂
SimGuruNick
EA Staff (Retired)
6 years ago
@sushicrow Can you try moving your entire The Sims 4 folder (in Documents) to your Desktop and starting the game back up, do you still have the issue? Thanks!
sushicrow
New Hotshot
6 years ago
@SimGuruNick When I did this, I selected the option to change to recommmended settings. After the game lowered my settings, the problems did not go away, but when I did get lag it improved by about 50%.

This is an intermittant problem, I suspect it might have to do with actions happening outside my sim's apartment, like mabe a lot of socials or something. I remember that in the past, some apartments were worse than others.

Thanks 🙂
SimQARobo
EA Staff
6 years ago
Hello @sushicrow

Could you share a video of the lag that you're seeing?

Here are some ways that you can send video:

https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065302
sushicrow
New Hotshot
6 years ago
@SimQARoboSomething really werid happened. As soon as I turned on the in game camera, the horrible lag stopped. As soon as I turned the camera off, the lag returned. I got curious and increased the graphics back to what I had initially and turned on the camera to travel and the lag problem was still gone. I shut the camera off again and the lag returned and was slower than when I had the graphics lowered. It seemed to me like running the camera was shutting something down, which made it easier for my sim travel. That's why there's no link to vid.
Then, I found another Origin update. I have not played enough to say for sure, but most of the lag seems gone after the Orirgin update. I'd appreciate it if you could take when info I gave above and, if you can, investigate further, This is all very strange and I'm concerned that the problem is either still there or will return. If it happens again, I'll try take take a screen shot, if the game lets me.
@crinrict My apologies for not doing the vid thing earlier. I've been playing Sims series for a long time, but forgot that there is in game video, since i never used it. I actually looked for way to do so outside of the game and couldn't, I did try. I'm taking my brain in for a polish now 🙂
Thanks to all for the support!