I thought this update was suppose to stop the lag for pc, now my game not only lags more but it’s also freezing and having longer loading screens. I am currently not using any mods or had mods downloaded. 

I thought this update was suppose to stop the lag for pc, now my game not only lags more but it’s also freezing and having longer loading screens. I am currently not using any mods or had mods downloaded. 

This has happened to me also. I've played in three different saves and all have the same issue of extreme lag (having to wait 2 seconds after clicking for something to appear on screen, the clock/time in UI stops while the game keeps playing, my sims literally just standing around, not being able to move or delete anything in build mode, etc.). I at first thought it was my MCCC, maybe it was outdated; it wasn't but I deleted and re-downloaded it anyway. The issues were still the same. Then I thought it was my internet connection, so I literally restarted my WiFi router and computer. The issues were still the same. I've gone through my entire computer and it's files, none of my mods are outdated, same with my cc. But, my game is quite honestly unplayable. I've had slight lag before, and was still able to play the game, but this is to a whole other level of delay. Genuinely so frustrating.

This has happened to me also. I've played in three different saves and all have the same issue of extreme lag (having to wait 2 seconds after clicking for something to appear on screen, the clock/time in UI stops while the game keeps playing, my sims literally just standing around, not being able to move or delete anything in build mode, etc.). I at first thought it was my MCCC, maybe it was outdated; it wasn't but I deleted and re-downloaded it anyway. The issues were still the same. Then I thought it was my internet connection, so I literally restarted my WiFi router and computer. The issues were still the same. I've gone through my entire computer and it's files, none of my mods are outdated, same with my cc. But, my game is quite honestly unplayable. I've had slight lag before, and was still able to play the game, but this is to a whole other level of delay. Genuinely so frustrating.

I have been playing Sims 4 for two months. Starting yesterday, the game freezes about 5 minutes into playing, but the background music continues. I have already cleared the EA folder and tried using a clean game folder, but the problem remains the same (so mods or saves are not the issue).

I moved the sims 4 folder from documents>Electronic Arts to my desktop & relaunched the game, but still had the same issue. I wasn't able to even click \"new game\" because the screen froze. 

Here is a dxdiag.

Thank you for your reply!!

I have been playing Sims 4 for two months. Starting yesterday, the game freezes about 5 minutes into playing, but the background music continues. I have already cleared the EA folder and tried using a clean game folder, but the problem remains the same (so mods or saves are not the issue).

I moved the sims 4 folder from documents>Electronic Arts to my desktop & relaunched the game, but still had the same issue. I wasn't able to even click \"new game\" because the screen froze. 

Here is a dxdiag.

Thank you for your reply!!

I have the same issue. We spend so much money on this game and they can’t even provide a normal running game…  😤 I will soon ask for a refund and delete this game.. because this is not okay.

I have the same issue. We spend so much money on this game and they can’t even provide a normal running game…  😤 I will soon ask for a refund and delete this game.. because this is not okay.

Selda27  Overwolf is the company that runs CurseForge, and you don't need its updater running all the time—you can manually update when you like.  I'm not sure what the other is, but if you're curious, let it run and check the Task Manager's Details section.  That should give you some information, and if it's not enough, right-click and Show File Location (or similar) to see what folder it's inside.

You don't need to play like this going forward.  You can instead selectively reenable services until you find the problem, or use the 50/50 method if you prefer.  (Enable half of them, and if those are fine, enable half of the rest.  If you then see an issue, disable half those you just enabled, and so on.)

You can also try going back online, but as a separate test; I'd suggest doing it while still using the clean boot.  If online is fine, great, that's not the issue.  If your game runs badly again, disable Online Social Access, under Options > Game Options > Other, and test again.  This would cut you off from the Gallery and future login events, but you can selectively reenable the setting when you have to and otherwise play without this connection.

  Overwolf is the company that runs CurseForge, and you don't need its updater running all the time—you can manually update when you like.  I'm not sure what the other is, but if you're curious, let it run and check the Task Manager's Details section.  That should give you some information, and if it's not enough, right-click and Show File Location (or similar) to see what folder it's inside.

You don't need to play like this going forward.  You can instead selectively reenable services until you find the problem, or use the 50/50 method if you prefer.  (Enable half of them, and if those are fine, enable half of the rest.  If you then see an issue, disable half those you just enabled, and so on.)

You can also try going back online, but as a separate test; I'd suggest doing it while still using the clean boot.  If online is fine, great, that's not the issue.  If your game runs badly again, disable Online Social Access, under Options > Game Options > Other, and test again.  This would cut you off from the Gallery and future login events, but you can selectively reenable the setting when you have to and otherwise play without this connection.

Selda27  Please try playing in a clean boot, still offline:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing. If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue.

If it doesn't help, please look for a new error in the Reliability Monitor that happened during this play session.  If you don't find one, that's fine, it's also good information.

  Please try playing in a clean boot, still offline:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing. If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue.

If it doesn't help, please look for a new error in the Reliability Monitor that happened during this play session.  If you don't find one, that's fine, it's also good information.

puzzlezaddictThis recommendation actually worked! I'm honestly not sure if any of the programs I selected had anything to do with solving the lag so I screenshot the programs and will attach them. The only 2 that aren't in the screenshot is a program called \"overwolf updater windows scm\" - no idea what that is, \"quick search service\", and \"windscribe service\" which is a vpn app I use sometimes (most times its off). My only question is, will I have to do this to play the game going forward? Do I have to stay offline and play in clean boot?

This recommendation actually worked! I'm honestly not sure if any of the programs I selected had anything to do with solving the lag so I screenshot the programs and will attach them. The only 2 that aren't in the screenshot is a program called \"overwolf updater windows scm\" - no idea what that is, \"quick search service\", and \"windscribe service\" which is a vpn app I use sometimes (most times its off). My only question is, will I have to do this to play the game going forward? Do I have to stay offline and play in clean boot?

puzzlezaddictI tried everything you suggested. Everything loads faster but gameplay remains the same. In addition, I started a new game while offline to see if here's a difference, and same thing. I'm baffled.

I tried everything you suggested. Everything loads faster but gameplay remains the same. In addition, I started a new game while offline to see if here's a difference, and same thing. I'm baffled.

Selda27  Try playing with your computer offline.  You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.  Let me know whether this helps with either issue: the long loading time or the bad performance.

If loading your main save still takes too long, try a new save, for comparison's sake.  Please also try clicking Load Game and selecting your main save, but a different household within it.

  Try playing with your computer offline.  You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.  Let me know whether this helps with either issue: the long loading time or the bad performance.

If loading your main save still takes too long, try a new save, for comparison's sake.  Please also try clicking Load Game and selecting your main save, but a different household within it.

misydney98  It looks like some of your laptop's drivers could use updating.  Go here:

https://support.hp.com/us-en/drivers/laptops

Enter your laptop's serial number, choose your OS (just Windows 11 is fine) if prompted, and let the site look for new drivers.  If anything installs, restart your computer.

If you still have issues with Sims 4, please let me know what they are: lag, freezing, crashing, etc., and in what contexts.  Please also  look for new errors in the Reliability Monitor.  Hit Windows key-R and enter \"perfmon /rel\" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 freeze or crash, or during your play session if the game simply lagged.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

Selda27  The above applies to you as well, except you can't update your drivers on the HP website, of course.  Let me know what the exact problem is, and list any associated errors in the Reliability Monitor.

  It looks like some of your laptop's drivers could use updating.  Go here:

https://support.hp.com/us-en/drivers/laptops

Enter your laptop's serial number, choose your OS (just Windows 11 is fine) if prompted, and let the site look for new drivers.  If anything installs, restart your computer.

If you still have issues with Sims 4, please let me know what they are: lag, freezing, crashing, etc., and in what contexts.  Please also  look for new errors in the Reliability Monitor.  Hit Windows key-R and enter \"perfmon /rel\" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 freeze or crash, or during your play session if the game simply lagged.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

  The above applies to you as well, except you can't update your drivers on the HP website, of course.  Let me know what the exact problem is, and list any associated errors in the Reliability Monitor.

puzzlezaddictHi, thanks for responding! My laptop is up to date. I tried to make a screen recording of my live game play and it wouldn't work for some reason. I tried to record in the game and when I played it back, I only saw a black screen :(. But it basically lags/glitches to the point that the game is unplayable. When I pan the camera it moves very spottily, the sims also move the same, pretty much the entire game. I even turned the graphic quality from very high to high for lighting and sims in the gaming options, the other selections were already set to high and I played fine.  Another thing of note is the initial loading screen after you select resume game takes FOREVER now, like, literally several minutes, which was not happening prior to the update. I followed your instructions and I tried to copy the errors that stood out below:

1. Installation Failure: Windows failed to install the following update with error 0x80073D02: 9NGW9K44GQ5F-SAMSUNGELECTRONICSCoLtd.SamsungContinuityService.

2. Description
   Faulting Application Path:    C:\\Windows\\System32\\DriverStore\\FileRepository\\dptf_cpu.inf_amd64_df46a4623d1872e5\\dptf_helper.exe

   Problem signature
   Problem Event Name:    APPCRASH
   Application Name:    dptf_helper.exe
   Application Version:    8.7.10601.21688
   Application Timestamp:    60a82494
   Fault Module Name:    dptf_helper.exe
   Fault Module Version:    8.7.10601.21688
   Fault Module Timestamp:    60a82494
   Exception Code:    c0000005
   Exception Offset:    0000000000002794
   OS Version:    10.0.26100.2.0.0.768.101
   Locale ID:    1033
   Additional Information 1:    3a07
   Additional Information 2:    3a076d72c0a60fc24be55a15588a366b
   Additional Information 3:    9506
   Additional Information 4:    9506f24a23c23646cfe6aa8edf869241

   Extra information about the problem
   Bucket ID:    4da66ca8637fe40d3a224d79b75c87e1 (1883152779356964833)

I don't understand any of this and am unsure if it helps lol.. I see no errors associated with the game itself around the time I noticed the lag. I'm starting to wonder if this is affiliated with the update and there's nothing that can be done to fix the issue :(

Hi, thanks for responding! My laptop is up to date. I tried to make a screen recording of my live game play and it wouldn't work for some reason. I tried to record in the game and when I played it back, I only saw a black screen :(. But it basically lags/glitches to the point that the game is unplayable. When I pan the camera it moves very spottily, the sims also move the same, pretty much the entire game. I even turned the graphic quality from very high to high for lighting and sims in the gaming options, the other selections were already set to high and I played fine.  Another thing of note is the initial loading screen after you select resume game takes FOREVER now, like, literally several minutes, which was not happening prior to the update. I followed your instructions and I tried to copy the errors that stood out below:

1. Installation Failure: Windows failed to install the following update with error 0x80073D02: 9NGW9K44GQ5F-SAMSUNGELECTRONICSCoLtd.SamsungContinuityService.

2. Description
   Faulting Application Path:    C:\\Windows\\System32\\DriverStore\\FileRepository\\dptf_cpu.inf_amd64_df46a4623d1872e5\\dptf_helper.exe

   Problem signature
   Problem Event Name:    APPCRASH
   Application Name:    dptf_helper.exe
   Application Version:    8.7.10601.21688
   Application Timestamp:    60a82494
   Fault Module Name:    dptf_helper.exe
   Fault Module Version:    8.7.10601.21688
   Fault Module Timestamp:    60a82494
   Exception Code:    c0000005
   Exception Offset:    0000000000002794
   OS Version:    10.0.26100.2.0.0.768.101
   Locale ID:    1033
   Additional Information 1:    3a07
   Additional Information 2:    3a076d72c0a60fc24be55a15588a366b
   Additional Information 3:    9506
   Additional Information 4:    9506f24a23c23646cfe6aa8edf869241

   Extra information about the problem
   Bucket ID:    4da66ca8637fe40d3a224d79b75c87e1 (1883152779356964833)

I don't understand any of this and am unsure if it helps lol.. I see no errors associated with the game itself around the time I noticed the lag. I'm starting to wonder if this is affiliated with the update and there's nothing that can be done to fix the issue :(