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Anonymous's avatar
Anonymous
10 years ago

Live Mode Forces Computer Restart

Hi. Whenever I play in Live Mode, after around 15 minutes, my computer restarts itself. This is not the case if I am building in Build/Buy mode as I can build and furnish for as long as I like without my computer automatically restarting.

At first, I thought it was because my computer was overheating whilst playing the sims. However, I cleaned the dust off the fan inside and ran a temperature test but the temperature stays at a suitable level so it cannot be this that is causing the restart. (Also, my computer was £600 (GBD) so I thought it was too advance to be overheated by the sims game). My graphic drivers are also all up to date so it can't be that either.

It's a real shame because I love the Sims 4 and I really want to be able to play Dine Out. If anyone knows a solution to this or, if not, that the sims 4 team are working on a patch for this, it would be a great help!

Thanks in advance 🙂

5 Replies

  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    10 years ago

    What do you see exactly when the computer reboots? Does it go to black, or do you get an error or something like that before it reboots?
    Does your computer boot directly or does it ask for a safe mode?

    Also you can try doing a memtest  because if you have bad sectors in your memory you can face a sudden reboot. If you start something like The Sims 4, the game can fill up the memory to a certain level where the bad sector resides and then you can get really weird issues.

  • Anonymous's avatar
    Anonymous
    10 years ago

    When the computer restarts, the screen simply goes black and my computer shuts down. After a second, it boots back up - just as if I had turned it on my myself. There is no 'your computer is restarting' message or error message beforehand. No unusual notifications appear on the screen when the computer turns back on. Also, I ran the memtest and there were no problems with my computer!

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