Forum Discussion

tferg1974's avatar
tferg1974
6 years ago

loading house causes game to crash

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.58.63.1010 What ex...
pc
vremshi's avatar
vremshi
5 years ago

So what about for people without it being cc thats the issue?

crinrict's avatar
crinrict
Hero+
5 years ago

@vremshi Best is to create your own thread, providing the following info

  1. Your Computer's DxDiag
  2. If you have, the following file: Documents\electronic arts\the sims 4\lastcrash.txt
  3. The following file: Documents\electronic arts\the sims 4\config.log

You can upload DxDiag and config.log directly to your post.

For any lastCrash files, either create a rar file and upload that or copy/paste the content of the file to a post inside spoiler tags (the icon next to the strike-through)

  • vremshi's avatar
    vremshi
    5 years ago

    So how am I supposed to run the dxdiag for a 64 bit system?

    • crinrict's avatar
      crinrict
      Hero+
      5 years ago
      @vremshi as described in the link above. Unless you're on a Mac ?
      • vremshi's avatar
        vremshi
        5 years ago

        No not on mac, the instructions don’t match my computer ui but i figured it out. Thanks anyway. 

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