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@Aniyahjonae Thanks. Which lot is it? If it is on a third party download page, like TSR for instance, you can PM me the link; the rules don't permit those being linked in posts on the forum.
A couple of things:
If the build has got CC: check the in-game Game Options>Other>Enable Custom Content and Mods.
Also Check the box for custom content under the tab Advanced, in the Gallery.
CC files inluded in the download goes in the Mods folder in The Sims 4 folder; not in the Tray folder.
Make sure all tray files are there. There should be: one .trayitem; one .blueprint; four .bpi; + one .bpi extra for each floor of the build.
Do other builds appear in your library, like EA builds, and your own created ones etc?
Did you find your The Sims 4 folder on the path I listed?
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