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Anonymous's avatar
Anonymous
11 years ago
Solved

(MAC) We're Sorry, an error has occurred. Unnable to connect to EA servers

i recently bought a sims 4 code for my mac and used the redeem code on origin and i installed it. then i tried to play sims 4 but every time i try it would pop up: We're sorry, and error has occurred...
pc
  • Tremayne4260's avatar
    Tremayne4260
    11 years ago

    Try reinstalling just Origin.

    - Make sure you are in Finder then click Go in the menu bar. Hold down Alt and the hidden Library folder will show up. Click on the Library folder.

    - You now need to check in the following folders for any Origin files and folders:

    Application Support (Origin)

    Caches (Origin, com.ea.Origin)

    Preferences (com.ea.Origin.plist)

    Saved Application state (com.ea.Origin.savedState)

    Open a Finder window and click on your Macintosh HD in the left hand section under Devices (if it's not there click on Finder in the menu bar then Preferences. Select the Sidebar tab and make sure Hard Disks is ticked under Devices), open Library, then delete the Origin folder.

    After you've trashed them, empty the trash then restart your Mac. Then redownload and reinstall Origin.

    Also try repairing your permissions. You can find this:

    Open Disk Utility and Repair Permissions - Applications > Utilities > Disk Utility

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