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LailaRJ16's avatar
LailaRJ16
Newcomer
7 months ago

My packs and kits wont show up

So I haven't played sims in a few months and I wanted to play the game and check on things but when I tired to play on of my main saved files with about six packs/ kits but it told me that I would have to purchase the packs that are in that save file. I was wondering if anyone has delt with the same problem/ knows how to fix this because I have quite a few packs I would like to use lol. Thank you!

1 Reply

  • LailaRJ16  It sounds like you may have signed into the wrong EA account, as in, not the one that owns your Sims 4 content.  Try signing in with any other email address you have access to and clicking "Forgot your password?"  If the address is linked to an EA account, you'll get a password-recovery email.  Be sure to check the spam folder as well as the inbox.

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