It seems that your game created its user folder somewhere else. Typically that would be on Onedrive so look for it there.
@xashaudino Did the game get erased or uninstalled? Did you have to reinstall the game? If yoou had to reinstall the game did you clean the old install before you did the reinstall?
@roberta591 I didn’t have to reinstall the game. It really just erased all my previous progress and showed me the tutorial again, but the game was fine except now none of my cc shows up.
It seems that your game created its user folder somewhere else. Typically that would be on Onedrive so look for it there.
@jpkarlsen what would the user folder be called? I do have my Electronic Arts folder in OneDrive but that's only because I put it there. Other than the Electronic Arts folder the only other things in OneDrive are 'Pictures' and the getting started document.
It is called Electronic Arts\The Sims 4.
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