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ChubbyPumkin's avatar
ChubbyPumkin
Newcomer
8 days ago

My sims 4 can't open game/app

My sims 4 refuses to work. It hasn't worked for awhile back when I used EA Gaming app.

It broke randomly one day saying that I didn't have the app to run it, I tried deleting the EA app and reinstalling it but it would come up as an error saying I already have it. I have searched in every folder on my computer and can’t find anything about the EA app. It's not on my computer but I can't reinstall it because I already have it??? 

I then tried to log into my EA account and download the Steam version and hope I can still have all the packs I have bought.

It also doesn't work and comes up with these errors. Please help me! 

1 Reply

  • ChubbyPumkin  Please uninstall the EA App with Revo Uninstaller (the free version is fine).  Choose the Advanced scanning method.  Restart your computer, download a fresh copy of the App installer, and run it.  If you get a message about the App already being installed, choose the Repair option.

    If Revo can't find the App, go straight to the second step.  If that alone doesn't work, try using Revo again—it may find enough of the App to flag and remove it this time.

    The error in your second screenshot is definitely App-related and should be cleared up with the above.

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