@puzzlezaddict wrote:@RogueRageArts Thanks for the dxdiag, which shows a number of serious crashes of the graphics driver. That would explain the problem by itself. So please do a clean uninstall and reinstall of the Nvidia driver, as described here:
You can get a fresh copy of the newest Nvidia driver here:
https://www.nvidia.com/Download/driverResults.aspx/224484/en-us/
Restart after installing the driver and before trying to play.
Thank you for this answer! I followed the instructions you said and it worked! Well, for most of the day it did. Just now it showed the white screen again, and then crashed. I restarted my computer and then loaded my game and about 2 minutes later, it crashed again. I'm so hurt and lost, as I was finishing up a sim I was extremely happy with. I don't know what to do at this point.
@RogueRageArts Please post a new dxdiag. Please also look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash, specifically after reinstalling the driver. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
@puzzlezaddict wrote:@RogueRageArts Please post a new dxdiag. Please also look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash, specifically after reinstalling the driver. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
Hi, Here is the copy of the Reliability Monitor along with the newer dxdiag. I really hope you see something that is fixable. Thank you so much for even helping!
Source
Windows
Summary
Hardware error
Date
5/17/2024 8:16 PM
Status
Report sent
Description
A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffff9d8aba0c6460
Parameter 2: fffff801427c87b0
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_22631
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 1033
Extra information about the problem
Bucket ID: LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Turing
@RogueRageArts This error is another crash of the graphics driver, but it looks from your dxdiag like the driver is the correct version and properly installed. So the problem might be the GPU itself. The simplest way to test this is to force Sims 4 to use the iGPU instead. Performance won't be very good, but that's fine for the purposes of this test.
Open Windows Settings > System > Display > Graphics settings, click Browse, find TS4_x64.exe on the list, and choose the power-saving option, which should list the Intel integrated graphics. Then try again to play, and let me know how it goes. If you do get another crash, please post this same Reliability Monitor info.
While you're in the Graphics settings menu, you can also try disabling all the new Windows 11 options there: variable refresh rate and anything else you find. But please test this separately from the above, i.e. don't change any settings and only use the iGPU, then disable the options and try both GPUs that way. Restart your computer each time after making the changes and before trying to play.
That worked! My game has not crashed since I did this and actually seems to be running a lot smoother in my opinion! Thank you so much, you saved another simmer!
Community Manager
