No files downloaded?

Question

hello 🙂 i have just downloaded sims 4 onto my pc however not a single file has been downloaded on to my documents (apart from "OriginThinSetup"). when i attempt to load up the game System Error TS4_X64.exe pops up stating "code execution cannot proceed because MSVCP140.dll wasn't found". the same system error pops up again this time stating "code execution cannot proceed because VCRUNTIME140.dll wasn't found". if i were to reinstall the game would that correct this? anyone have any other tips? thank u

puzzlezaddict · Answer

@caterpillar145&nbsp; Those files are part of the 2015-2019 VC++ runtimes, which Sims 4 uses.&nbsp; So it's best to uninstall your current copies, if you have them, and download new ones from Microsoft.

Click Windows key-i, select Apps, and scroll down to the Microsoft Visual C++ Redistributables.&nbsp; Click on the 2015 (or 2017, or 2015-2019) versions, both x86 and x64, and Uninstall.&nbsp; Then download and install new versions directly from Microsoft:

https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

You need both the x86 and x64 versions, but you can skip the ARM version, which is for a different class of device.&nbsp; Restart your computer before trying to play.

caterpillar145 · Answer

thank you for your help. i have done as you said and redownloaded the files although the same error is coming up when i try to play. i mentioned previously that i had no files at all regarding sims 4, is this an issue as well?

puzzlezaddict · Answer

@caterpillar145&nbsp; The Sims 4 files in Documents are created the first time the game loads.&nbsp; So no, it's not a problem that they don't exist yet, it's just a symptom of the underlying inability to run the game.

Please try running Origin as an admin: right-click on the Origin shortcut and select "Run as administrator."&nbsp; Then with Origin open, do the same for TS4_x64.exe or its shortcut, rather than pressing play through Origin.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Please also let me know what antivirus program you use.

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