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StephanieKai's avatar
StephanieKai
Rising Newcomer
5 days ago

Options on screen during game play....gone.

When I start playing a game, everything is fine.  While I am playing, options I normally have on my screen start to disappear.  Then everything is gone and now I have a black screen with a few options in the top right corner.  The only way to fix this, and it is only temporary, is to restart the game.

I have restarted my computer, and this is a continuous problem this evening.  

Please help.  I just want to play. 

1 Reply

  • StephanieKai​  Do you get a lastUIexception error when this happens?  It would be in Documents > Electronic Arts > The Sims 4.  If you see one or more, please delete them and then look for a new one the next time you run into this problem.  You can copy and paste its text into a reply here, or you can open it, delete the first line of text, and attach the rest as a .txt file.

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