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KittyKat9696's avatar
KittyKat9696
6 years ago
Solved

Origin is ls slowing down my computer

I know its origin cause as soon as I uninstall it things go back to normal. And I can't play the sims 4 without origin but I can't even open the game anymore when origin is installed. Help! I spent a lot of money on the sims 4 and I want to be able to enjoy it. 

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  • puzzlezaddict's avatar
    puzzlezaddict
    6 years ago

    @KittyKat9696  There are no Origin errors in your dxdiag, so reinstalling it and running another one might help—any new errors could point to the problem.  But first, follow the instructions to clear Origin's cache and uninstall "the hard way."  Even though you've uninstalled, it's a good idea to clean out any leftover files before you reinstall.

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

    It's also a good idea to run a couple of checks on your Windows system files.  Here's how:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
    • Post the message you receive here

    Next, go to HP's driver site, enter your laptop's serial number, and look for any new graphics card drivers.  Yours is dated September 24, 2017.

    https://support.hp.com/us-en/drivers/laptops

    If you're not sure what you're looking at, feel free to link the list of drivers, which is specific to your model of laptop.  I would link it myself, but HP makes it difficult to look up that information without the serial number, and I don't want to link you the wrong driver.

    Once you've run DISM and sfc, and installed a new driver if there is one, you can reinstall Origin and test it out.  Don't run anything else alongside Origin, except Sims 4 if you'd like to test it as well.  Let me know how it runs, and if it's still slow, please run another dxdiag.

10 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @KittyKat9696  There are no Origin errors in your dxdiag, so reinstalling it and running another one might help—any new errors could point to the problem.  But first, follow the instructions to clear Origin's cache and uninstall "the hard way."  Even though you've uninstalled, it's a good idea to clean out any leftover files before you reinstall.

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

    It's also a good idea to run a couple of checks on your Windows system files.  Here's how:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
    • Post the message you receive here

    Next, go to HP's driver site, enter your laptop's serial number, and look for any new graphics card drivers.  Yours is dated September 24, 2017.

    https://support.hp.com/us-en/drivers/laptops

    If you're not sure what you're looking at, feel free to link the list of drivers, which is specific to your model of laptop.  I would link it myself, but HP makes it difficult to look up that information without the serial number, and I don't want to link you the wrong driver.

    Once you've run DISM and sfc, and installed a new driver if there is one, you can reinstall Origin and test it out.  Don't run anything else alongside Origin, except Sims 4 if you'd like to test it as well.  Let me know how it runs, and if it's still slow, please run another dxdiag.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @KittyKat9696  Those commands should always work in Windows 10.  Try copying and pasting them into the PowerShell window, one at a time.  (And make sure you choose the option with (Admin) in the name.)  If that still doesn't work, please take a screenshot of the error you're getting when you try to run one of the commands.

  • KittyKat9696's avatar
    KittyKat9696
    6 years ago

    Never mind I got it to work.This is what it said after I did the steps.

     Windows Resource Protection found corrupt files and successfully repaired them.
    For online repairs, details are included in the CBS log file located at
    windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
    repairs, details are included in the log file provided by the /OFFLOGFILE flag.
    PS C:\WINDOWS\system32>

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @KittyKat9696  Okay, that's a good result.  There is a newer driver listed for your laptop, the one labeled "AMD High-Definition (HD) Graphics Driver (Windows 10 v1709)," from November 2017.  Try installing that, and then reinstall Origin and see how it goes.  When running Origin, launch it immediately after restarting your laptop, don't open anything else (except Sims 4 if you want to test it), and let me know whether it's still slow.  If it is, please run another dxdiag.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @KittyKat9696  I meant that you could try the graphics driver from November 2017 on HP's download page:

    https://support.hp.com/us-en/drivers/selfservice/hp-17-ak000-laptop-pc/15551430/model/18164746?sku=2TZ57UA

    If it doesn't help, you can try the newer one directly from AMD, and in that case, you'd want the recommended driver, not the optional one.  But HP software sometimes blocks non-HP drivers from being installed, and most laptop manufacturers tweak the drivers a bit to work better with their specific models.  So it's usually better to see if the driver offered by the manufacturer works before trying something else.

  • KittyKat9696's avatar
    KittyKat9696
    6 years ago

    Yay so origin doesn't slow down my computer anymore and I was able to open the sims 4 without any issues. Thank you soooo much! 😃

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