Forum Discussion

Stormraven523's avatar
2 years ago
Solved

Partial Refund Shows Pack as Not Purchased

I have posted on this in general issues, but I am posting here because other people may be having the same problem'

In September 2016, I purchased four packs on sale.  One was apparently issued a 'Partial Refund' at the same time it was purchased.  This pack: SP07 – Kids Room Stuff, appeared as normal in my library from 2016 to November 2022, when I installed Origin for Mac on my new computer.  At that point it appeared as Unpurchased.  At that time, I was told it was an issue with Origin on Mac and I had to manually install the missing pack from my archive.

In September 2023, I installed Sims 4 on a new PC and the pack once again appears as Unpurchased.  I investigated this and informed Customer Service about the error, including screenshots of my account purchase information, showing the Partial Refund on the pack.

I have since been given the run-around by EA Customer Service, have had three tickets opened on this issue, told it was my problem and that I would have to repurchase the pack if I wanted the content to appear again in my library.

Since I have had this issue open with them, access to the pack has been removed from my account, though the content still exists in my game downloads.  This has caused my game to become unplayable as all saves from 2016 and on are now broken.

I am at a point now where I have no other option but to post something on these forums, in hope that something will be done.

This is EA's mistake, and they do need to fix it, not ignore it (as they have been) and hope it goes away.

  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hey all,

    We've released an update that we believe has resolved the issue- please check your accounts now and let me know if your DLC is available to access and play. 

99 Replies

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,454 PostsLatest Activity: 59 minutes ago