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Is your computer over heating?
Could you post a DxDiag?
Please follow this how to on how to gather your DxDiag.
You can post the DxDiag by attaching it to your next reply.
Don't paste it directly into your answer, because that won't fit.
My computer isn't over heating.
System Information=
Time of this report: 6/28/2016, 17:36:32
Machine name: K12-MXL3252J4J
Operating System: Windows 7 Professional 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.160408-2045)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP Compaq Pro 6305 SFF
BIOS: Default System BIOS
Processor: AMD A4-5300B APU with Radeon(tm) HD Graphics (2 CPUs), ~3.4GHz
Memory: 4096MB RAM
Available OS Memory: 2782MB RAM
Page File: 1734MB used, 3828MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
Display Devices=
Card name: AMD Radeon HD 7480D
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon HD 7480D (0x9993)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9993&SUBSYS_1850103C&REV_00
Display Memory: 1633 MB
Dedicated Memory: 498 MB
Shared Memory: 1135 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: HP LV1911
Monitor Id: HWP3005
Native Mode: 1366 x 768(p) (59.790Hz)
Output Type: HD15
Driver Name: aticfx32.dll,aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap
Driver File Version: 8.17.0010.1140 (English)
Driver Version: 8.982.6.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 8/2/2012 01:11:52, 927232 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-DAD3-11CF-F877-5A38BEC2C535}
Vendor ID: 0x1002
Device ID: 0x9993
SubSys ID: 0x1850103C
Revision ID: 0x0000
Driver Strong Name: oem2.inf:ATI.Mfg.NTx86.6.1:ati2mtag_Trinity_Desktop:8.982.6.0😛ci\ven_1002&dev_9993&subsys_1850103c
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
Disk & DVD/CD-ROM Drives=
Drive: C:
Free Space: 359.8 GB
Total Space: 433.2 GB
File System: NTFS
Model: WDC WD50 00AAKX-60U6AA0 SATA Disk Device
Drive: D:
Free Space: 20.4 GB
Total Space: 20.5 GB
File System: NTFS
Model: WDC WD50 00AAKX-60U6AA0 SATA Disk Device
Drive: E:
Model: hp DVD D DH16D7SH SATA CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/20/2010 14:29:03, 108544 bytes
System Devices=
Name: Broadcom NetXtreme Gigabit Ethernet #2
Device ID: PCI\VEN_14E4&DEV_1681&SUBSYS_1850103C&REV_10\6C3BE5FFFE29B3AF00
Driver: n/a
Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1022&DEV_7809&SUBSYS_1850103C&REV_11\3&267A616A&0&A5
Driver: C:\Windows\system32\drivers\usbohci.sys, 6.01.7601.18328 (English), 11/26/2013 18:13:38, 20480 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.18328 (English), 11/26/2013 18:13:46, 284672 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.18328 (English), 11/26/2013 18:14:25, 258560 bytes
Name: AMD IOMMU Device
Device ID: PCI\VEN_1022&DEV_1419&SUBSYS_1850103C&REV_00\3&267A616A&0&02
Driver: n/a
Name: AMD Radeon HD 7480D
Device ID: PCI\VEN_1002&DEV_9993&SUBSYS_1850103C&REV_00\3&267A616A&0&08
Driver: C:\Windows\system32\DRIVERS\atikmdag.sys, 8.01.0001.1253 (English), 8/2/2012 02:53:19, 8760320 bytes
Driver: C:\Windows\system32\DRIVERS\ati2erec.dll, 1.00.0000.0024 (English), 8/2/2012 00:07:37, 53248 bytes
Driver: C:\Windows\system32\DRIVERS\atikmpag.sys, 8.14.0001.6268 (English), 8/2/2012 00:09:04, 296448 bytes
Driver: C:\Windows\system32\atiumdag.dll, 9.14.0010.0924 (English), 8/2/2012 03:00:43, 5538984 bytes
Driver: C:\Windows\system32\atiumdva.dll, 8.14.0010.0363 (English), 8/2/2012 00:47:33, 4751872 bytes
Driver: C:\Windows\system32\atitmmxx.dll, 6.14.0011.0023 (English), 8/2/2012 01:04:32, 163840 bytes
Driver: C:\Windows\system32\atiicdxx.dat, 4/12/2012 15:30:10, 637743 bytes
Driver: C:\Windows\system32\amdpcom32.dll, 8.14.0010.0023 (English), 8/2/2012 00:28:10, 56832 bytes
Driver: C:\Windows\system32\atimpc32.dll, 8.14.0010.0023 (English), 8/2/2012 00:28:10, 56832 bytes
Driver: C:\Windows\system32\atiadlxx.dll, 6.14.0010.1106 (English), 8/2/2012 00:10:00, 368640 bytes
Driver: C:\Windows\system32\atiumdva.cap, 8/2/2012 00:46:04, 3187136 bytes
Driver: C:\Windows\system32\atimuixx.dll, 6.14.0010.1002 (English), 8/2/2012 01:04:23, 20992 bytes
Driver: C:\Windows\system32\atiapfxx.exe, 6.14.0010.1001 (English), 8/2/2012 01:12:00, 163840 bytes
Driver: C:\Windows\system32\ativvsva.dat, 8/2/2012 00:46:04, 157144 bytes
Driver: C:\Windows\system32\ativvsvl.dat, 8/2/2012 00:46:04, 204952 bytes
Driver: C:\Windows\system32\atiesrxx.exe, 6.14.0011.1126 (English), 8/2/2012 01:05:47, 217600 bytes
Driver: C:\Windows\system32\atieclxx.exe, 6.14.0011.1126 (English), 8/2/2012 01:06:23, 469504 bytes
Driver: C:\Windows\system32\ati2edxx.dll, 6.14.0010.2514 (English), 8/2/2012 01:04:16, 43520 bytes
Driver: C:\Windows\system32\ATIDEMGX.dll, 2.00.4597.0205 (English), 8/2/2012 01:06:51, 442368 bytes
Driver: C:\Windows\system32\atioglxx.dll, 6.14.0010.11764 (English), 8/2/2012 02:17:01, 20546560 bytes
Driver: C:\Windows\system32\aticaldd.dll, 6.14.0010.1741 (English), 8/1/2012 23:18:13, 13605888 bytes
Driver: C:\Windows\system32\aticalrt.dll, 6.14.0010.1741 (English), 8/1/2012 23:22:48, 46080 bytes
Driver: C:\Windows\system32\aticalcl.dll, 6.14.0010.1741 (English), 8/1/2012 23:22:41, 44032 bytes
Driver: C:\Windows\system32\atipblag.dat, 9/12/2011 18:06:17, 3917 bytes
Driver: C:\Windows\system32\atiu9pag.dll, 8.14.0001.6268 (English), 8/2/2012 00:08:14, 83456 bytes
Driver: C:\Windows\system32\atigktxx.dll, 8.14.0001.6268 (English), 8/2/2012 00:09:36, 33280 bytes
Driver: C:\Windows\system32\atiglpxx.dll, 8.14.0001.6268 (English), 8/2/2012 00:09:47, 14848 bytes
Driver: C:\Windows\system32\atibtmon.exe, 2.00.0000.0000 (English), 5/11/2009 17:35:29, 118784 bytes
Driver: C:\Windows\system32\atiapfxx.blb, 8/2/2012 01:13:10, 268728 bytes
Driver: C:\Windows\system32\atidxx32.dll, 8.17.0010.0451 (English), 8/2/2012 01:03:35, 6430208 bytes
Driver: C:\Windows\system32\atiuxpag.dll, 8.14.0001.6268 (English), 8/2/2012 00:08:30, 109568 bytes
Driver: C:\Windows\atiogl.xml, 7/16/2012 05:33:19, 38557 bytes
Driver: C:\Windows\system32\ATIODCLI.exe, 1.00.0000.0001 (English), 6/22/2009 11:34:19, 45056 bytes
Driver: C:\Windows\system32\ATIODE.exe, 1.00.0000.0001 (English), 8/27/2010 14:32:08, 294912 bytes
Driver: C:\Windows\system32\amdave32.dll, 2.01.0002.0003 (English), 8/2/2012 00:39:44, 77312 bytes
Driver: C:\Windows\system32\atisamu32.dll, 7.01.0000.0001 (English), 8/2/2012 00:39:27, 71168 bytes
Driver: C:\Windows\system32\aticfx32.dll, 8.17.0010.1140 (English), 8/2/2012 01:11:52, 927232 bytes
Driver: C:\Windows\system32\coinst_8.982.6.dll, 1.00.0004.0007 (English), 8/2/2012 00:17:20, 58880 bytes
Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_1850103C&REV_11\3&267A616A&0&9A
Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.18328 (English), 11/26/2013 18:13:41, 43520 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.18328 (English), 11/26/2013 18:13:46, 284672 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.18328 (English), 11/26/2013 18:14:25, 258560 bytes
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1410&SUBSYS_14101022&REV_00\3&267A616A&0&00
Driver: n/a
Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_9902&SUBSYS_1850103C&REV_00\3&267A616A&0&09
Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7601.17514 (English), 11/20/2010 14:29:03, 108544 bytes
Name: AMD USB 3.0 Host Controller
Device ID: PCI\VEN_1022&DEV_7812&SUBSYS_1850103C&REV_03\3&267A616A&0&81
Driver: C:\Windows\system32\DRIVERS\amdxhc.sys, 1.00.0000.0072 (English), 1/3/2012 09:54:16, 173184 bytes
Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_1850103C&REV_11\3&267A616A&0&92
Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.18328 (English), 11/26/2013 18:13:41, 43520 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.18328 (English), 11/26/2013 18:13:46, 284672 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.18328 (English), 11/26/2013 18:14:25, 258560 bytes
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1405&SUBSYS_00000000&REV_00\3&267A616A&0&C5
Driver: n/a
Name: AMD USB 3.0 Host Controller
Device ID: PCI\VEN_1022&DEV_7812&SUBSYS_1850103C&REV_03\3&267A616A&0&80
Driver: C:\Windows\system32\DRIVERS\amdxhc.sys, 1.00.0000.0072 (English), 1/3/2012 09:54:16, 173184 bytes
Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_1850103C&REV_11\3&267A616A&0&98
Driver: C:\Windows\system32\drivers\usbohci.sys, 6.01.7601.18328 (English), 11/26/2013 18:13:38, 20480 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.18328 (English), 11/26/2013 18:13:46, 284672 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.18328 (English), 11/26/2013 18:14:25, 258560 bytes
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1404&SUBSYS_00000000&REV_00\3&267A616A&0&C4
Driver: n/a
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_780F&SUBSYS_00000000&REV_40\3&267A616A&0&A4
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 14:29:03, 153984 bytes
Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_1850103C&REV_11\3&267A616A&0&90
Driver: C:\Windows\system32\drivers\usbohci.sys, 6.01.7601.18328 (English), 11/26/2013 18:13:38, 20480 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.18328 (English), 11/26/2013 18:13:46, 284672 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.18328 (English), 11/26/2013 18:14:25, 258560 bytes
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1403&SUBSYS_00000000&REV_00\3&267A616A&0&C3
Driver: n/a
Name: PCI standard ISA bridge
Device ID: PCI\VEN_1022&DEV_780E&SUBSYS_1850103C&REV_11\3&267A616A&0&A3
Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.01.7600.16385 (English), 7/13/2009 18:20:43, 13888 bytes
Name: AMD SATA Controller
Device ID: PCI\VEN_1022&DEV_7801&SUBSYS_1850103C&REV_40\3&267A616A&0&88
Driver: C:\Windows\system32\DRIVERS\amd_sata.sys, 1.02.0001.0329 (English), 2/29/2012 04:38:24, 70784 bytes
Driver: C:\Windows\system32\DRIVERS\amd_xata.sys, 1.02.0001.0329 (English), 2/29/2012 04:38:26, 34944 bytes
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1402&SUBSYS_00000000&REV_00\3&267A616A&0&C2
Driver: n/a
Name: High Definition Audio Controller
Device ID: PCI\VEN_1022&DEV_780D&SUBSYS_1850103C&REV_01\3&267A616A&0&A2
Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7601.17514 (English), 11/20/2010 14:29:03, 108544 bytes
Name: PCI Express standard Root Port
Device ID: PCI\VEN_1022&DEV_43A2&SUBSYS_00001022&REV_00\3&267A616A&0&AA
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 14:29:03, 153984 bytes
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1401&SUBSYS_00000000&REV_00\3&267A616A&0&C1
Driver: n/a
Name: AMD SMBus
Device ID: PCI\VEN_1022&DEV_780B&SUBSYS_1850103C&REV_14\3&267A616A&0&A0
Driver: n/a
Name: PCI Express standard Root Port
Device ID: PCI\VEN_1022&DEV_43A0&SUBSYS_00001022&REV_00\3&267A616A&0&A8
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 14:29:03, 153984 bytes
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1400&SUBSYS_00000000&REV_00\3&267A616A&0&C0
Driver: n/a
- Phantomlover171710 years agoLegend
Try updating your graphics card drivers: http://support.amd.com/en-us/download
And it's not the greatest card to run the game on, so try playing with the graphical settings a bit.
http://forums.thesims.com/en_US/discussion/774696/updated-supported-graphics-card-list-the-sims-4-edition/p1
You have the AMD Radeon HD 7480D.- 10 years ago
Do i download the automatically detect and install your driver?
- 10 years ago
I can't find my graphics card on the list? How do I get a new one? and how do I know which one to get?
- 10 years ago
Do I download this one? AMD Radeon Software Crimson Edition Beta Driver
- roberta59110 years agoHero (Retired)
@maryb72 Try this one - video driver Double check but it looks like the right one.
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