Forum Discussion
My computer isn't over heating.
System Information=
Time of this report: 6/28/2016, 17:36:32
Machine name: K12-MXL3252J4J
Operating System: Windows 7 Professional 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.160408-2045)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP Compaq Pro 6305 SFF
BIOS: Default System BIOS
Processor: AMD A4-5300B APU with Radeon(tm) HD Graphics (2 CPUs), ~3.4GHz
Memory: 4096MB RAM
Available OS Memory: 2782MB RAM
Page File: 1734MB used, 3828MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
Display Devices=
Card name: AMD Radeon HD 7480D
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon HD 7480D (0x9993)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9993&SUBSYS_1850103C&REV_00
Display Memory: 1633 MB
Dedicated Memory: 498 MB
Shared Memory: 1135 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: HP LV1911
Monitor Id: HWP3005
Native Mode: 1366 x 768(p) (59.790Hz)
Output Type: HD15
Driver Name: aticfx32.dll,aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap
Driver File Version: 8.17.0010.1140 (English)
Driver Version: 8.982.6.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 8/2/2012 01:11:52, 927232 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-DAD3-11CF-F877-5A38BEC2C535}
Vendor ID: 0x1002
Device ID: 0x9993
SubSys ID: 0x1850103C
Revision ID: 0x0000
Driver Strong Name: oem2.inf:ATI.Mfg.NTx86.6.1:ati2mtag_Trinity_Desktop:8.982.6.0😛ci\ven_1002&dev_9993&subsys_1850103c
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
Disk & DVD/CD-ROM Drives=
Drive: C:
Free Space: 359.8 GB
Total Space: 433.2 GB
File System: NTFS
Model: WDC WD50 00AAKX-60U6AA0 SATA Disk Device
Drive: D:
Free Space: 20.4 GB
Total Space: 20.5 GB
File System: NTFS
Model: WDC WD50 00AAKX-60U6AA0 SATA Disk Device
Drive: E:
Model: hp DVD D DH16D7SH SATA CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/20/2010 14:29:03, 108544 bytes
System Devices=
Name: Broadcom NetXtreme Gigabit Ethernet #2
Device ID: PCI\VEN_14E4&DEV_1681&SUBSYS_1850103C&REV_10\6C3BE5FFFE29B3AF00
Driver: n/a
Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1022&DEV_7809&SUBSYS_1850103C&REV_11\3&267A616A&0&A5
Driver: C:\Windows\system32\drivers\usbohci.sys, 6.01.7601.18328 (English), 11/26/2013 18:13:38, 20480 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.18328 (English), 11/26/2013 18:13:46, 284672 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.18328 (English), 11/26/2013 18:14:25, 258560 bytes
Name: AMD IOMMU Device
Device ID: PCI\VEN_1022&DEV_1419&SUBSYS_1850103C&REV_00\3&267A616A&0&02
Driver: n/a
Name: AMD Radeon HD 7480D
Device ID: PCI\VEN_1002&DEV_9993&SUBSYS_1850103C&REV_00\3&267A616A&0&08
Driver: C:\Windows\system32\DRIVERS\atikmdag.sys, 8.01.0001.1253 (English), 8/2/2012 02:53:19, 8760320 bytes
Driver: C:\Windows\system32\DRIVERS\ati2erec.dll, 1.00.0000.0024 (English), 8/2/2012 00:07:37, 53248 bytes
Driver: C:\Windows\system32\DRIVERS\atikmpag.sys, 8.14.0001.6268 (English), 8/2/2012 00:09:04, 296448 bytes
Driver: C:\Windows\system32\atiumdag.dll, 9.14.0010.0924 (English), 8/2/2012 03:00:43, 5538984 bytes
Driver: C:\Windows\system32\atiumdva.dll, 8.14.0010.0363 (English), 8/2/2012 00:47:33, 4751872 bytes
Driver: C:\Windows\system32\atitmmxx.dll, 6.14.0011.0023 (English), 8/2/2012 01:04:32, 163840 bytes
Driver: C:\Windows\system32\atiicdxx.dat, 4/12/2012 15:30:10, 637743 bytes
Driver: C:\Windows\system32\amdpcom32.dll, 8.14.0010.0023 (English), 8/2/2012 00:28:10, 56832 bytes
Driver: C:\Windows\system32\atimpc32.dll, 8.14.0010.0023 (English), 8/2/2012 00:28:10, 56832 bytes
Driver: C:\Windows\system32\atiadlxx.dll, 6.14.0010.1106 (English), 8/2/2012 00:10:00, 368640 bytes
Driver: C:\Windows\system32\atiumdva.cap, 8/2/2012 00:46:04, 3187136 bytes
Driver: C:\Windows\system32\atimuixx.dll, 6.14.0010.1002 (English), 8/2/2012 01:04:23, 20992 bytes
Driver: C:\Windows\system32\atiapfxx.exe, 6.14.0010.1001 (English), 8/2/2012 01:12:00, 163840 bytes
Driver: C:\Windows\system32\ativvsva.dat, 8/2/2012 00:46:04, 157144 bytes
Driver: C:\Windows\system32\ativvsvl.dat, 8/2/2012 00:46:04, 204952 bytes
Driver: C:\Windows\system32\atiesrxx.exe, 6.14.0011.1126 (English), 8/2/2012 01:05:47, 217600 bytes
Driver: C:\Windows\system32\atieclxx.exe, 6.14.0011.1126 (English), 8/2/2012 01:06:23, 469504 bytes
Driver: C:\Windows\system32\ati2edxx.dll, 6.14.0010.2514 (English), 8/2/2012 01:04:16, 43520 bytes
Driver: C:\Windows\system32\ATIDEMGX.dll, 2.00.4597.0205 (English), 8/2/2012 01:06:51, 442368 bytes
Driver: C:\Windows\system32\atioglxx.dll, 6.14.0010.11764 (English), 8/2/2012 02:17:01, 20546560 bytes
Driver: C:\Windows\system32\aticaldd.dll, 6.14.0010.1741 (English), 8/1/2012 23:18:13, 13605888 bytes
Driver: C:\Windows\system32\aticalrt.dll, 6.14.0010.1741 (English), 8/1/2012 23:22:48, 46080 bytes
Driver: C:\Windows\system32\aticalcl.dll, 6.14.0010.1741 (English), 8/1/2012 23:22:41, 44032 bytes
Driver: C:\Windows\system32\atipblag.dat, 9/12/2011 18:06:17, 3917 bytes
Driver: C:\Windows\system32\atiu9pag.dll, 8.14.0001.6268 (English), 8/2/2012 00:08:14, 83456 bytes
Driver: C:\Windows\system32\atigktxx.dll, 8.14.0001.6268 (English), 8/2/2012 00:09:36, 33280 bytes
Driver: C:\Windows\system32\atiglpxx.dll, 8.14.0001.6268 (English), 8/2/2012 00:09:47, 14848 bytes
Driver: C:\Windows\system32\atibtmon.exe, 2.00.0000.0000 (English), 5/11/2009 17:35:29, 118784 bytes
Driver: C:\Windows\system32\atiapfxx.blb, 8/2/2012 01:13:10, 268728 bytes
Driver: C:\Windows\system32\atidxx32.dll, 8.17.0010.0451 (English), 8/2/2012 01:03:35, 6430208 bytes
Driver: C:\Windows\system32\atiuxpag.dll, 8.14.0001.6268 (English), 8/2/2012 00:08:30, 109568 bytes
Driver: C:\Windows\atiogl.xml, 7/16/2012 05:33:19, 38557 bytes
Driver: C:\Windows\system32\ATIODCLI.exe, 1.00.0000.0001 (English), 6/22/2009 11:34:19, 45056 bytes
Driver: C:\Windows\system32\ATIODE.exe, 1.00.0000.0001 (English), 8/27/2010 14:32:08, 294912 bytes
Driver: C:\Windows\system32\amdave32.dll, 2.01.0002.0003 (English), 8/2/2012 00:39:44, 77312 bytes
Driver: C:\Windows\system32\atisamu32.dll, 7.01.0000.0001 (English), 8/2/2012 00:39:27, 71168 bytes
Driver: C:\Windows\system32\aticfx32.dll, 8.17.0010.1140 (English), 8/2/2012 01:11:52, 927232 bytes
Driver: C:\Windows\system32\coinst_8.982.6.dll, 1.00.0004.0007 (English), 8/2/2012 00:17:20, 58880 bytes
Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_1850103C&REV_11\3&267A616A&0&9A
Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.18328 (English), 11/26/2013 18:13:41, 43520 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.18328 (English), 11/26/2013 18:13:46, 284672 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.18328 (English), 11/26/2013 18:14:25, 258560 bytes
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1410&SUBSYS_14101022&REV_00\3&267A616A&0&00
Driver: n/a
Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_9902&SUBSYS_1850103C&REV_00\3&267A616A&0&09
Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7601.17514 (English), 11/20/2010 14:29:03, 108544 bytes
Name: AMD USB 3.0 Host Controller
Device ID: PCI\VEN_1022&DEV_7812&SUBSYS_1850103C&REV_03\3&267A616A&0&81
Driver: C:\Windows\system32\DRIVERS\amdxhc.sys, 1.00.0000.0072 (English), 1/3/2012 09:54:16, 173184 bytes
Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_1850103C&REV_11\3&267A616A&0&92
Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.18328 (English), 11/26/2013 18:13:41, 43520 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.18328 (English), 11/26/2013 18:13:46, 284672 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.18328 (English), 11/26/2013 18:14:25, 258560 bytes
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1405&SUBSYS_00000000&REV_00\3&267A616A&0&C5
Driver: n/a
Name: AMD USB 3.0 Host Controller
Device ID: PCI\VEN_1022&DEV_7812&SUBSYS_1850103C&REV_03\3&267A616A&0&80
Driver: C:\Windows\system32\DRIVERS\amdxhc.sys, 1.00.0000.0072 (English), 1/3/2012 09:54:16, 173184 bytes
Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_1850103C&REV_11\3&267A616A&0&98
Driver: C:\Windows\system32\drivers\usbohci.sys, 6.01.7601.18328 (English), 11/26/2013 18:13:38, 20480 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.18328 (English), 11/26/2013 18:13:46, 284672 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.18328 (English), 11/26/2013 18:14:25, 258560 bytes
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1404&SUBSYS_00000000&REV_00\3&267A616A&0&C4
Driver: n/a
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_780F&SUBSYS_00000000&REV_40\3&267A616A&0&A4
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 14:29:03, 153984 bytes
Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_1850103C&REV_11\3&267A616A&0&90
Driver: C:\Windows\system32\drivers\usbohci.sys, 6.01.7601.18328 (English), 11/26/2013 18:13:38, 20480 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.18328 (English), 11/26/2013 18:13:46, 284672 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.18328 (English), 11/26/2013 18:14:25, 258560 bytes
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1403&SUBSYS_00000000&REV_00\3&267A616A&0&C3
Driver: n/a
Name: PCI standard ISA bridge
Device ID: PCI\VEN_1022&DEV_780E&SUBSYS_1850103C&REV_11\3&267A616A&0&A3
Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.01.7600.16385 (English), 7/13/2009 18:20:43, 13888 bytes
Name: AMD SATA Controller
Device ID: PCI\VEN_1022&DEV_7801&SUBSYS_1850103C&REV_40\3&267A616A&0&88
Driver: C:\Windows\system32\DRIVERS\amd_sata.sys, 1.02.0001.0329 (English), 2/29/2012 04:38:24, 70784 bytes
Driver: C:\Windows\system32\DRIVERS\amd_xata.sys, 1.02.0001.0329 (English), 2/29/2012 04:38:26, 34944 bytes
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1402&SUBSYS_00000000&REV_00\3&267A616A&0&C2
Driver: n/a
Name: High Definition Audio Controller
Device ID: PCI\VEN_1022&DEV_780D&SUBSYS_1850103C&REV_01\3&267A616A&0&A2
Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7601.17514 (English), 11/20/2010 14:29:03, 108544 bytes
Name: PCI Express standard Root Port
Device ID: PCI\VEN_1022&DEV_43A2&SUBSYS_00001022&REV_00\3&267A616A&0&AA
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 14:29:03, 153984 bytes
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1401&SUBSYS_00000000&REV_00\3&267A616A&0&C1
Driver: n/a
Name: AMD SMBus
Device ID: PCI\VEN_1022&DEV_780B&SUBSYS_1850103C&REV_14\3&267A616A&0&A0
Driver: n/a
Name: PCI Express standard Root Port
Device ID: PCI\VEN_1022&DEV_43A0&SUBSYS_00001022&REV_00\3&267A616A&0&A8
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 14:29:03, 153984 bytes
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1400&SUBSYS_00000000&REV_00\3&267A616A&0&C0
Driver: n/a
Try updating your graphics card drivers: http://support.amd.com/en-us/download
And it's not the greatest card to run the game on, so try playing with the graphical settings a bit.
http://forums.thesims.com/en_US/discussion/774696/updated-supported-graphics-card-list-the-sims-4-edition/p1
You have the AMD Radeon HD 7480D.
- 10 years ago
Do i download the automatically detect and install your driver?
- 10 years ago
I can't find my graphics card on the list? How do I get a new one? and how do I know which one to get?
- 10 years ago
Do I download this one? AMD Radeon Software Crimson Edition Beta Driver
- roberta59110 years agoHero (Retired)
@maryb72 Try this one - video driver Double check but it looks like the right one.
- 10 years ago
I downloaded the AMD Radeon Software Crimson Edition Beta Driver, but I didn't download the Catalyst Software Suite.
- Phantomlover171710 years agoLegend
To add to that it's above the 'Intel Integrated series' in the 'AMD Radeon series (integrated)' section, 5th row first card.
You can also use CTRL+F and type in the card you have, it will search on the page for you.
If you want a new card, bring your computer to a shop that can do it for you.
You want one of the cards that show in black. Orange, like yours is also fine, just not on the Ultra settings.
- 10 years ago
@Phantomlover1717 Ok thanks I am going to look into getting a new card. When I do if it still crashes I will keep looking! 🙂
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