Try updating your graphics card drivers: http://support.amd.com/en-us/download
And it's not the greatest card to run the game on, so try playing with the graphical settings a bit.
http://forums.thesims.com/en_US/discussion/774696/updated-supported-graphics-card-list-the-sims-4-edition/p1
You have the AMD Radeon HD 7480D.
Do I download this one? AMD Radeon Software Crimson Edition Beta Driver
@maryb72 Try this one - video driver Double check but it looks like the right one.
I downloaded the AMD Radeon Software Crimson Edition Beta Driver, but I didn't download the Catalyst Software Suite.
To add to that it's above the 'Intel Integrated series' in the 'AMD Radeon series (integrated)' section, 5th row first card.
You can also use CTRL+F and type in the card you have, it will search on the page for you.
If you want a new card, bring your computer to a shop that can do it for you.
You want one of the cards that show in black. Orange, like yours is also fine, just not on the Ultra settings.
@Phantomlover1717 Ok thanks I am going to look into getting a new card. When I do if it still crashes I will keep looking! 🙂
@maryb72 I stopped using ATI (now AMD) video cards a long time ago because of continued driver problems. I now use Nvidia. The drivers I left a link to is right to AMD. I use AMD processors (FX series). The A series are APU (accelerated processing unit) is more a consumer device and I don't care for some of technology where as the FX has better data flow (IMO). The FX processors do NOT have a graphics unit so a dedicated graphic chip (card) is required. You need to update the graphics driver and see how that helps.
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