@maryb72 I stopped using ATI (now AMD) video cards a long time ago because of continued driver problems. I now use Nvidia. The drivers I left a link to is right to AMD. I use AMD processors (FX series). The A series are APU (accelerated processing unit) is more a consumer device and I don't care for some of technology where as the FX has better data flow (IMO). The FX processors do NOT have a graphics unit so a dedicated graphic chip (card) is required. You need to update the graphics driver and see how that helps.
@roberta591 Also are you sure it is compatible with the sims 4?
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