Play the sims 4 in another language

Hey there @kodakicode 

It's sounding like you may have the wrong language version of the base game on your account- this isn't something we'd be able to look into on the forums with you since we can't access your account details, but the live support team can check which language version you currently have and get the correct version added.

Please contact live support for more help on this by submitting a request here- I'd also recommend that you attach this specific AHQ conversation when you contact live support so the team does have further information to reference. 

Hi, thanks for the reply.

I got in touch with support via email because I couldn't find any option for contacting through a live support request. Could you point me to it? 

Also, could you explain why this changed? I was playing with the game on Spanish this morning. Why did this change after repairing files? 

Also, if I look at the game details on the EA App, it states it has a full list of available languages. But I can't select them when installing it. Isn't this some kind of false advertising? 

Hi there! I bought a new expansion pack, however it was not appearing in my game. Therefore, I tried to “repair” the game. Unfortunately, that did not work and in addition, the language of my game changed to English from Polish. I uninstalled the entire game and tried to install it in polish, but I can only select “English”. Can someone tell me how to fix this? 

Hi @xniooz 

If you currently have the incorrect language version on your account, you'll need to contact live support team so they can review your account information and get the correct version added.

Please reach out to live support through the help site here for more assistance on this. 

Hi @EA_Solaire,

I'm sorry but this simply is not good enough. 

This is a 3rd time I am experiencing the exact same issue. After downloading the newest pack, my in-game language gets messed up and I am having to waste my time contacting EA reps to get it fixed!

It's an unbelievable oversight on EA's end, and there is no reason or excuse for not giving players flexibility when it comes to selecting in-game language! Not only this is annoying, but also a serious accessibility flaw. It's beyond belief that it needs to be said in 2023.

Please can this be rectified, as from what I can see this is a recurring issue that players have had to deal with for a while now.

EA Play is really working hard for its bad reputation.

I've had more than 20 email exchanges with support and they just give me fake solutions in a loop. They either send me a link to a thread on this forum where there's a similar issue but it's about Origin, which doesn't exist anymore or they tell me to start a live chat with support, which is an option that no longer exists.

It's been more than 2 weeks now since this issue started, more than 20 email exchanges and absolutely 0 solutions. I'd even say nobody paid real attention to what my issue is, they just send me similar issues some people had at some point in time more than 6 years ago. 

I've purchased 35 items for this game (from base game, to expansions and packs) and almost 1,000 hours played to this game. I found this unacceptable and really hope you guys start finding a solution for this. I'm trully dissapointed to everyone at Maxis and EA.