Profile is missing after update

I updated my game today, and everything is missing. No save files or anything. Its as if it's my first time playing the game. While I was waiting for the update to finish I went to check the sims 4 file under documents and it wasn't there until I opened the app after the update finished. The EA app still has my time played. This is very frustrating and makes me want to stop playing because I just don't want to take the time to try and remake everything. It doesn't seem like I'm the only having this issue. If EA doesn't solve this issue I probably wont be playing anymore. Disappointing.