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Orianaj2000's avatar
Orianaj2000
Rising Newcomer
2 months ago

Purchased bundle - Says I still need to purchase (MISSING CONTENT)

I just purchased a new bundle, payment went through, confirmed on EA website and it says "completed and digitally delivered" they still don't show up. I have deleted the EA app, cleared my cache, tried app restore, and even tried to "repair" the game itself. When I go to try and find it to download the content, I purchased it says I have not purchased it and still need to. However, if I launch the Sims game it says I do indeed own the content it just needs to be downloaded. Yet I cannot. I have requested help via the EA app. Someone please help, I'm frustrated and just want to play with my new DLC.

expansion packs
game packs
kits
missing content
  • temenseen123's avatar
    temenseen123
    Seasoned Newcomer
    2 months ago

    Same here! I don't know what to do. Do u managed the problem, if yes, how?

     

  • EA_Cath's avatar
    EA_Cath
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there, I've removed one of your screenshots that was showing personal information. Are you still having this issue now? I'm wondering if the order needed a bit more time to process, but it does look completed.

    • temenseen123's avatar
      temenseen123
      Seasoned Newcomer
      2 months ago

      I have the same problem with the newest expansion pack and I don't know what to do :( in game it shows me that i have it but onle need to download but in my library it's not showing mi this expansion pack

       

  • sparke21's avatar
    sparke21
    Newcomer
    2 months ago

    This is happening for me too.  ...5 mins later...  Okay, I restarted the EA App and can download now - PHEW! 😅

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