Forum Discussion

Aeyriah's avatar
4 months ago
Solved

Purchased pack missing from game

So, I am not sure how to go about this but if no one can help me here, maybe you can point me where to go?

I have several packs and kits from the game and never (to my knowledge) have I had a problem like this. I suspect it's been like this for a while, but I only realised after going to the shop this evening to check the halloween offers.

The pack "Island living" is nowhere to be found in my account. It's just not in my library (first attachment). If I go into the game though, I can see it has been purchased (second attached picture).

I have gone into my history of purchased items, but I can't remember when I got it and tbh, don't even remember if I purchased from the EA app or added it afterwwards. So, any ideas? Is there anything I can do to find out what's wrong?

  • Hey @Aeyriah , have you purchased the game as a gift by any chance? That could explain this situation. If you bought it through EA/Origin, it's possible you still have the confirmation email in your inbox, which would tell you if you bought the pack as a gift or if it was a regular purchase.

2 Replies

  • EA_Cath's avatar
    EA_Cath
    Icon for Community Manager rankCommunity Manager
    4 months ago
    Hey @Aeyriah , have you purchased the game as a gift by any chance? That could explain this situation. If you bought it through EA/Origin, it's possible you still have the confirmation email in your inbox, which would tell you if you bought the pack as a gift or if it was a regular purchase.
  • @EA_CathHey, thanks for the answer!
    I'm sorry it took me a while to find the post back, doesn't show up on my profile for some reason. I checked up my emails and I did get this pack as a gift a couple of years ago, so I'm probably misremembering buying it for myself.
    Also, good to know purchased gifts can show up in my ingame library, I had no idea that could happen (and probably saved me for more than one headache going forward) so thanks for the info 🙂

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.50,557 PostsLatest Activity: 45 minutes ago