Re: [ARCHIVED] Questions regarding drop of 32 bit OS Support/Legacy Edition

@Scarlett2k 

Go to the Origin/My games Library - right-click on TS4 and select properties or game data. (My version of Origin is not in English so I don't know what the equivalent of this term is for you)
Then select advanced startup options. Change from 32 bit to 64 bit there

Edited:

Forgot to add.
The first time launch the game from Origin - not from the desktop icon

@lkrause74 

Uninstall Legacy Edition and do as above

I don't work for EA

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

Could you also post a picture how it looks for you for the advanced options ?

This is what you should be seeing

I'm curious about something in regards to households and lots since this update came through:

You created new households and lots in either legacy or standard versions or both, can you move those households and lots across to these various versions of TS4?

If so - can you provide a step by step guide to add to your FAQ as to how to go about doing that?

(It could be helpful if you are locked to a 32bit system and plan on an upgrade to 64 bit system and don't want to lose the effort you put into it when you do upgrade and start getting the DLC packs to unlock those households.)

Also those who enjoy having limited or no internet might want to transfer those households and lots across the standard to the legacy version and have it all in one place, either as a back up or a place to test out all their experiementations with CC while keeping the standard version clean, and since the legacy version won't get updates, it would be perfect for all those mods and having such copies of households and lots put there.

For some reason my options menu does not have the "When launching this game" field. It only shows language and command line arguments. I have attached the DxDiag file.

I am in exactly the same boat, spoke to an EA consultant on live chat today supposedly they need to fix something and that its happening to lots of people please let me know if you find a way to solve this issue! fingers crossed we hear something soon. 

No i have the option to switch and no matter which option I put the computer on sims wont launch, It also made me download the legacy edition despite having a 64bit  and gives me an error code when I  go to launch the game.

yes I am on a PC and the error i'm receiving is

"TS4-X64.exe-Application error"

"The application was unable to start correctly (0xc0000007b) " 

Task manager is saying it's the legacy edition, which is weird as I did not download it. It seems it must have been auto downloaded when I did the update? But when I try to open the game it tells me that I am missing files and need to download the legacy edition. I just download the legacy edition to see if that will give me the option to change it to 64bit but the option is still not showing up in advanced launch options. 

I am now able to open and run the game as legacy edition, but I'm not seeing anyway to run the 64bit version. 

Update: I have now gotten it to work. For anyone with a similar problem, trying using the repair option in the setting menu. Since doing that the option field for "When launching this game" has now appeared and I am able to run the 64bit version.