I uninstalled the game and reinstalled it with all the packs but I haven't tried repairing it...how do I do that? I also have never modded or used custom content, I used buydebug once to get some missing plaques but that was it
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Right click on the game in Origin and use repair game.
Could you start a fresh save for testing purposes to see if that has the same issue.
If it does, try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
- Options.ini (or just re-set all your settings manually)
- Tray Folder
- Screenshots/Videos/Custom music
- Rest of the save games (leave out slot_00000001.save which is the autosave)
- Custom content like clothing, hair, skins, make up ....
- Mods (one by one, making sure they all still work)
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
Tagging @tHoBaRtZZ15 for further feedback
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