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19ff572c2f9b74ee's avatar
19ff572c2f9b74ee
Rising Novice
24 days ago

Re: [CURRENT ISSUE] Sims 4 saves/user content disappearing (PC)

I updated my Sims 4 today (May 12, 2026), and now I have lost access to all of my saves and a number of things that I had saved to My Library in the Gallery, including my most recent family and home.

I have tried looking in Documents/Electronic Arts/The Sims 4/saves & Documents/Electronic Arts/The Sims 4/Tray and I can see all of my files, the game will not acknowledge them for some reason. 

The game does not give me the option to open any saves, it is acting like this is a fresh install (it is not). It is showing my packs, and it is showing me part of my saves from the Gallery Library.

Does anyone have any ideas? I was working on a House of the Dragon game, and I would really hate to have to redo all of that work.

4 Replies

  • 19ff572c2f9b74ee's avatar
    19ff572c2f9b74ee
    Rising Novice
    22 days ago

    I compared the file paths from where my save files are located and where the game is looking and in looking at the website you shared (that I will so be bookmarking, thank you) I realized that my game was saving to my OneDrive not the actual computer where the game runs from.

    I asked ChatGPT how to fix this (as I could not find a way to edit the path in my game) and it said to disable syncing to OneDrive

    Click the little OneDrive cloud icon near your clock
    Click the gear icon
    Choose Settings
    Go to: Sync and Backup
    Click: Manage Backup
    Turn OFF backup for: Documents
    Windows may ask if you want to keep files locally. Say yes.

    I did this and my saves and files are back!!!!!!

    Thank you so so much for your help!!

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    23 days ago

    19ff572c2f9b74ee​  You've only searched for one save, not for all of them, and I can't tell from the info you've provided whether this is the missing save.  So please open your saves folder and post a screenshot of the contents.  Then go in-game and see which saves ARE loading.  You can see the save number by hovering over the folder icon.  Let me know which saves, if any, are in your saves folder but don't show up within the game.

  • mairuaymak's avatar
    mairuaymak
    Newcomer
    23 days ago

    Hi, I also have the same problem after updating new patch. One of my saves has disappeared

     (my menu is looking exactly like this post 

    https://www.facebook.com/photo/?fbid=3792759524202104&set=gm.2440128613005511&idorvanity=1100865080265211

     )

    and I tried to find that save file with the link that you gave. Could you guide me on what to do with these files, please?

    P.S. the file that was saved before updating is Slot_00000004.save.ver3 (5/14/2026 12:34 AM)

     

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    24 days ago

    19ff572c2f9b74ee​  It sounds like either the files have somehow all been renamed, or they're not inside the Sims 4 folder the game is currently reading.  The latter can change for system reasons, for example OneDrive reenabling itself after a Windows update.  Point is, please find the full path to the folder the game is currently reading.  Here's how:

    https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/

    Compare that to the full path to one of your files, as in, right-click one and select Properties > General.  The part before Documents is what I think might not match.

    If the files are in the correct location, according to Sims 4 itself, please post a screenshot of the contents of the saves folder, as in, I'd like to see the file names and sizes.

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