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Re: DLC problems Sims4

@ajbouthill327  What exactly are you seeing about an issue with your Horse Ranch order?  If you want, feel free to post a screenshot.

I would also suggest trying again with EA customer support, except this time looking for a live chat option.  If you don't see it, try this link:

https://help.ea.com/en/help-contact-us/?product=the-sims-3&topic=missing-game&category=manage-my-account&subcategory=find-missing-game

Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.

The alternative is to choose a "can't login"-related option and/or to continue without signing in, either of which should give you a live chat option.

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