Re: Game Freezing in Sulani and Realm of Magic

Hi Crin, 

I've just created a backup and deleted the game folder, then restarted the game. It allowed me to load a new game, create a sim and then I tried to move that sim into an empty lot on Sulani and it froze completely again (no music playing, loading screen plumbob not rotating etc.) ☹️

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly. 

Hi Crin,

Please find attached the requested info. Unfortunately the game is freezing every time I play it now ☹️ no matter the neighbourhood or household. My PC isn't the best so maybe that's got something to do with it. Really appreciate all your help so far! 

Hey Crin, 

Yeah, I agree with the graphics card and drivers not being the best, however not sure why these problems haven't occurred before now. I'm running the game on "low" settings and on laptop mode. Should I try uninstalling the expansion packs I bought recently (like Eco Lifestyle)? If so, how do I do that? 

What's happening now is that when I press "play" on any household in any neighbourhood, the loading screen comes up with the blue background and the spinning green plumbob, it spins a couple of times with the music playing as normal in the background and then after a few seconds the music stops, the plumbob stops spinning and the whole screen freezes. Then I have to exit the game via task manager. 

Thanks again for all your help!

Hi Crin, 

Have tried clean reboot today and it made no difference. Have downloaded and installed Intel updates, which didn't help either. The driver updates from Acer don't seem to be available for the Display/Graphics, only sound, touchpad etc and they are dated 2017/01/09. I also did a disc cleanup. 

Is there a way for me to uninstall the packs I have bought since this issue started happening to see if they are the problem? 

I took a video of what happens when I try and play but it's telling me it's too large to upload with my reply here. 

Thank you

@crinrict  Hi Crin, I've just repaired the game via origin and it seems to be working normally now, I've been able to open a Sulani household which is more than I've been able to do for weeks. Hopefully this means no further issues 🙂 fingers crossed, thank you again for all yur help troubleshooting.