Forum Discussion

Re: Moved Sims 4 folder to desktop and have now lost all game data?

When you move the Sims 4 folder from the Electronic Arts folder to the desktop, and launch the game again, you are basically doing a factory reset of the game. It starts the game fresh like it's newly installed.

Your user data isn't actually gone, it's backed up to the desktop. - C:\Users\Username\Desktop\The Sims 4. -- For example, if you look in your Sims 4 Saves folder, you should see your save files in it.

Read more about a factory reset from the article with this link: https://sims4.crinrict.com/en/2014/09/resetting-the-game-to-factory-settings-without-reinstalling/

If you move or rename the Sims 4 folder, the game will no longer be able to find it. When you go to launch and play the game it will create a new Sims 4 folder.

If the game launches and plays okay, then you can start putting the files back. (List of files and folders below).

- Options.ini (User game settings)
- Tray Folder (Sims/Houses/Commercial lots and rooms)
- Screenshots/Videos/Custom music
- Saves Folder
(leave out slot_00000001.save which is the autosave. It is not used anymore.)
- Custom content like clothing, hair, skins, and makeup
- Mods (Put these back one by one to make sure they all still work)

17 Replies

  • Anonymous's avatar
    Anonymous
    7 years ago

    I’m still confused. I thought I could move the folder to the desktop and it would be easier to reach. I’m not sure what to do because I need all my mods back, all my households are gone. 

  • @confettifawn


    If you've backed up your Sims 4 folder to the desktop - C:\Users\Username\Desktop\The Sims 4 you should still have the files/folders needed to copy back to your new Sims 4 folder.

    Copy back the files of your Tray folder to get back your families, houses, rooms and community lots. - C:\Users\Username\Desktop\The Sims 4\Tray

    Your mods should be found in - C:\Users\Username\Desktop\The Sims 4\Mods

    To copy back the files or folders open the Sims 4 folder on your desktop, right-click on the Tray folder, for example and select Copy. Paste it into your new Sims 4 folder. It's okay to overwrite your current Tray folder if you have one, since you already have it backed up on the desktop.


    Your game saves should be found in - C:\Users\Username\Desktop\The Sims 4\saves. You should be able to copy back these files without issues.

    Copy back the contents of the mods folder carefully, as you may run into outdated mods and custom content. It's suggested to use the 50/50 method when putting back your mods and custom content.

    To fix mods and custom content try the 50/50 method:

    1. Move all the mods and cc out into a temporary folder on the desktop.
    2. Move a few files back at a time. Load the game to make sure it loads and everything is good.
    3. Delete the localthumbcache.package from the Sims 4 folder.
    4. Repeat steps 1 - 3 till there is no more files to check.

    ** While your testing, don't save the game. If you find any problems, delete the mod or custom content file.

    How To Find Problem Mods and CC -http://simswiki.info/wiki.php?title=Game_Help:TS4_Finding_Problem_Custom_Content

    Custom content can become outdated with most new game patches. If the game works when the Mods folder is removed, then one or more of the mods and/or custom content has become outdated and will need to be removed or replaced. EA/Maxis aren't responsible for broken mods/cc. It's up to the creators to fix.

    Hopefully this helps.

  • Anonymous's avatar
    Anonymous
    7 years ago

    Ok, I’ll try this. Thank you so much!!

  • nadiaaxo24's avatar
    nadiaaxo24
    7 years ago
    I can’t find any of my saves there what else can I do
  • @nadiaaxo24

    Have you searched for Sims 4 folder on your computer?

    Click Start, in the search box type in Sims 4. Go to where the path takes you.

    By default it should go to: C:\Users\Username\Documents\Electronic Arts\The Sims 4

    - This is where user files get installed and saved.

    If it takes you to OneDrive, move the Sims 4 folder to your desktop and turn off or disable OneDrive.

    Moving the Sims 4 folder to the desktop and turning off OneDrive is safe to do and helps the user folder not be saved to OneDrive anymore.

    Sims 4 and Onedrive don't work well together. If the user files aren't in the Documents\Electronic Arts\The Sims 4 folder, the game can't see or use them.

    How To: Turn off, disable, or uninstall OneDrive
    https://support.office.com/en-us/article/turn-off-disable-or-uninstall-onedrive-f32a17ce-3336-40fe-9c38-6efb09f944b0

  • XxxQueenChloexx's avatar
    XxxQueenChloexx
    7 years ago

    I just read this and last night the same thing happened but now I kept replacing the Sims 4 folder so all the cc I had was replaced and now I have no clue where everything went!! I had over 1,000 things!! Please help!!😞

  • SimsJLM's avatar
    SimsJLM
    7 years ago

    Can you explain how to get the game to see the new location of the files once moved?  I can't seem to figure that part out.  I removed my files from OneDrive, put them to my Docs folder on C drive and reopened the game t=in hopes I could go to settings to tell it where to find the saved files, but no options there other than locations for saving vids and pics. Not for actual game files.

  • @SimsJLM

    By default, this is how you find your saved games:

    -- Windows File Explorer you can find your Sims 4 user files with this path: C:\Users\Username\Documents\Electronic Arts\The Sims 4


    -- Saves games are in: C:\Users\Username\Documents\Electronic Arts\The Sims 4\saves

    In-game Click the Load Game button, Select a saved game. Mouse over or hover over the tiny folder under the game saves information. Like shown in the photo below:

    You may need to search your computer to find where your documents or Sims 4 user files are located. To do this, click the Start button and in the search bar type in Sims 4 and follow the path that it shows you.

  • SimsJLM's avatar
    SimsJLM
    7 years ago

    My saved games are NOT on my C drive. They automatically went to my external drive (F) which backs up to OneDrive. Which means I am also having the issues of OneDrive constantly updating the files as game is in play.  I am not wanting to disable OneDrive so hoping there are other options.  I am currently at the office and will try some other options this weekend. Thank you for your responses and help.

  • @SimsJLM

    I edited my reply above to show by default where you can find your game saves.

    Sims 4 and OneDrive do not work well together. Due to the game not recognizing saved games saved to One Drive. To get saves to be recognized they need to be in the game's save folder. - \Documents\Electronic Arts\The Sims 4\saves

    You should be able to move the saves files from OneDrive to Sims 4\saves without to many issues. This may need to be done manually each time you want to use any saved games saved to OneDrive.

  • SimsJLM's avatar
    SimsJLM
    7 years ago

    @172e3cda00349872   I think i may have it all FIXED.  Completely closed down SIMS and since my files were saved on an external drive, which was back up to onedrive I copied the Electronics arts folder to another LOCAL drive then unplugged the external drive. I then reopened SIMS game, saved a random new game, just to see where it was going to put it.  It was saved in PUBLIC\Public documents.  I then copied my original saved games folder and it merged with the new MAIN folder on my C drive (which is NOT backed up to OneDrive!) opened the game again adn WHA LA it stays on my c drive and I do not have to worry about OneDrive or turn it off of my regular External drive.  
    THANK YOU for helping me work this out.

  • Kate51507's avatar
    Kate51507
    6 years ago

    I don’t get it.  I cant find the “new” sims folder. I only see one “The Sims 4” folder and it’s the one with all the copies and original files.  It still has nothing in the game when i open it.  I cant find the new folder that it created...

  • 94e-kfd-9k3's avatar
    94e-kfd-9k3
    6 years ago

    Hi. I recently cleaned up in my computer files and updated my game (sims 4) After that all my cc disappeared and it was like my whole game restarted. All my progress was gone. Now my cc doesn't work and i can't find the "map" called resource.cfg i think that's what it's called. Now it's not a map but just a document, so i can't put my downloads in there? What do I do?

  • ElanoarElizabet's avatar
    ElanoarElizabet
    6 years ago

    OMG! Finally, after 6 MONTHS, I got my Sims 4 folder back. I had been so lost for so long. Turns out, I needed to do this:

    1. open Finder preferences on my Mac

          - have Finder open and on the top bar of your screen, hover over "Finder" and a drop down appears and click on "Preferences"

    2. go to sidebar

    3. there should be a little house icon with your name on it most likely, and check that box so it appears in your sidebar when you have Finder open

    4. find the documents folder in there - THAT IS THE DOCUMENTS FOLDER YOUR COMPUTER IS USING

    It doesn't show up in the search bar for some reason. I had like 2 document folders. And the one I could see on my sidebar was the wrong one that didn't have a Sims 4 folder.

    I hope this explanation helps someone out there. 🙂

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    6 years ago
    I'm closing this thread to stop it being necroed.

    If you have any issues with Sims 4 please make a new topic about the issues you are having and what kind of steps you have tried to solve it.

    /Atic