Re: My legacy edition doesnt work

When I press the orange play button to start the game off a white error message comes from Microsoft with the sim four legacy edition has stopped working ,doesn't matter how many times I try to play the game the same error message comes up .

My game still doesn't work on legacy edition been told legacy edition doesn't get update but the Oct updates updated my game now the game is totally broken 

Origin had no right to update my game now the whole game is broken tried everything .

OK, i have the exact same error, now what have I tried:

1. Ran repair tool

2. Deleted user config (folder in documents)

3. Updated display driver

4. Updated windows

5. Reinstalled the game

And nothing helped, i think update broke the game

My config:

OS: Win7 32 bit

GPU: Nvidia GT 730

@aaabcd1234 

Please post a DxDiag. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file directly to your answer.

Well ea are a disgusting company to deal with my sims four legacy edition was broken by origin now my game is unfixable spoken to six customer service team all useless and no help my game was working fine till the October update then the update updates my legacy edition and it breaks my game approximately none of the ea staff can fix it or give my money back telling me useless and pathetic questions over and over thinking I'm a PC guru so my case is ongoing my game is totally broken all thanks to the bozos at ea I've deinstalled reinstall repaired nothing ..pathetic and useless company 

My game is totally broken now been throu six ea customer service people all useless I've deinstalled re repaired nothing the Oct update broke my legacy edition and there won't give my money back its origin fault all the money wasted scammers its disgusting the way they treat there customers disgusting company 

Here is dxdiag, hope it gets fixed soon

yes, here is what I've done and what is the result.

origin library -> sims 4 legacy edition -> play 

the result is the dialog - the program has stopped working 

@98019801980199  Please look for related errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes.  You'll see a list of errors and updates, with a column for each day.  (Today is all the way on the right.)

For any errors that mention Origin or Sims 4, or any that happened when you tried to open the game, click "View technical details," then copy the information and paste it into a reply here.  Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two.  The timestamp on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be accurate.

Problem Event Name: APPCRASH
  Application name: TS4.exe
  Application Version: 1.76.81.1520
  Application timestamp: 606dfeaa
  Error module name: ntdll.dll
  Module version with error: 6.1.7601.24545
  Timestamp of the module with error: 5e0eb7a5
  Exception code: c0000005
  Exception offset: 00031d3a
  OS version: 6.1.7601.2.1.0.768.3
  Locale ID: 1045
  Additional information 1: 0a9e
  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
  Additional Information 3: 0a9e
  Additional information 4: 0a9e372d3b4ad19135b953a78882e789

@98019801980199  I'm sorry to say it, but I don't know how to fix this error, and I haven't seen anyone else fix it either.  This error has shown up for quite a few people running the Legacy Edition since last November, and all the usual troubleshooting steps have done nothing, so I don't really know what to suggest.  I can list a few things to try if you'd like, but I don't want to get your hopes up.

thank you for trying to figure this out. I will be happy to get some options you mentioned. right now i will try to fix this error by reinstalling origin (I've seen post related to this issue and it could help)

@98019801980199  Doing a clean uninstall and reinstall of Origin and Sims 4 would be my first suggestion, and if you want to be as thorough as possible, use Revo:

Start by uninstalling Sims 4:

• Put aside your Sims 4 folder in Documents\Electronic Arts and rename it to something that doesn't include the words "Sims 4."
• Download Revo Uninstaller (the free version is fine) from here.
• Launch Revo, select Sims 4 from the list, and click Uninstall.
• Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
• Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
• Close Revo, and restart your computer.

Next, uninstall Origin:

• First, clear Origin's cache.
• Quit Origin, then right-click on the Task Bar and open the Task Manager.  Scroll through looking for Origin entries.  If you find any, click on them and End Task.
• Launch Revo again and uninstall Origin, and when it's uninstalled, select "Moderate" again and Scan.
• If Revo finds any remaining registry entries, select all, delete, and click Next.
• Revo will display "Remaining Data and Folders.  Select all of them except for the "Origin Games" folder, if it appears.  (This is where other Origin games are installed by default.)  Delete the rest.
• Close Revo, and restart your computer.

Next, download the full Origin installer and run it.  Here's the direct download link:

http://download.dm.origin.com/origin/live/OriginSetup.exe

Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator."  When it's reinstalled, download Sims 4; you can just download the base game, to save time, if you want.

I'd also try playing in a new admin Windows account, since it's a simple step and does address certain other issues.  And let me know what antivirus you use, in case it's a known problem.

Unfortunately it didn't help. 

@98019801980199  If you want to try something else, you can uninstall and reinstall the VC++ runtime Sims 4 uses.  Hit Windows key-R, enter "appwiz.cpl" without quotes, and look for the list of Microsoft Visual C++ Redistributables.  Please post a screenshot of what you currently have installed.

Next, click on the 2015/2017/2019 version and select Uninstall.  Restart your computer, download the lastest (2015-2019) x86 version from here:

https://support.microsoft.com/en-us/topic/the-latest-supported-visual-c-downloads-2647da03-1eea-4433-9aff-95f26a218cc0

install it, restart again, and see whether Sims 4 works.

Well i tried your idea but it didn't work

I tried to fix this problem by reinstalling ntdll.dll:

regsvr32.exe /u ntdll.dll

But then the error is raised:

the module "ntdll.dll" was loaded but the entry-point DllRegisterServer was not found.

I assumed the dll is broken so i ran sfc /scannow but it didnt help

I know that right now it's like blind shooting possible solution, but I believe it's worth a try, so if you come up with another idea let me know

@98019801980199  Try installing the Universal C Runtime update, for which you can find instructions and links here:

https://support.microsoft.com/en-us/topic/update-for-universal-c-runtime-in-windows-322bf30f-4735-bb94-3949-49f5c49f4732

Just to be clear, you want the download for the x86 versions of Windows 7.

this update is already installed on my computer 

@98019801980199 

In addition to what @puzzlezaddict  wrote you can not upgrade to Windows 10 64 bit from Windows 7 32 bit without doing a clean install. So make sure to do backups.

Yes, after all, best solution for me turned out to be simply upgrading from win7 32 bit to win10 64 bit (yes it's possible for free), here is the video I followed:

https://youtu.be/p1ASb89uBYg