Re: need help with fixing Sims black screen
does it matter if I bought it from Steam
Forum Discussion
6 Replies
@8gjwgawpa9ym It matters for some troubleshooting purposes that you're using Steam, but not for either of the above steps. Let me know if you need any more help, and please do post a dxdiag.
made I made dxdiag
@8gjwgawpa9ym Do you still need help? If so, please attach the dxdiag to one of your posts here, and post back to let me know.
@8gjwgawpa9ym A component of Windows 10 is crashing, over and over. I can't tell whether this is related to your Sims 4 issues, but it should be addressed regardless.
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Restart your computer, and try to play. If you can't, please let me know, and also list any third-party antivirus program you use, e.g. Avast or AVG.
thank you it works now
