Re: No files downloaded?

@caterpillar145  The Sims 4 files in Documents are created the first time the game loads.  So no, it's not a problem that they don't exist yet, it's just a symptom of the underlying inability to run the game.

Please try running Origin as an admin: right-click on the Origin shortcut and select "Run as administrator."  Then with Origin open, do the same for TS4_x64.exe or its shortcut, rather than pressing play through Origin.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Please also let me know what antivirus program you use.