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Re: Plumbob Infinitely Loading

@puzzlezaddict Running in Windowed mode did not make a difference.

As for the Reliability stuff, I just want say that I have to sit and watch the pumbob spin, until I go to Task Manager and close it through there. Alt+F4 doesn't do anything, right clicking the task bar doesn't do anything, and pressing the close window button doesn't do anything. These errors I think relate to me closing through task manager, but I don't really know what I'm looking at, and wanted to give you context at least.

4 Replies

  • roberta591's avatar
    roberta591
    Hero (Retired)
    5 years ago

    @Bananarolls   The game is crashing. The game can not initialize for some reason and crashes into a loop and can not recover. When you run out of physical memory Windows will page blocks of memory out to virtual memory on your system device. Have you tried to free up space on the system device? Something in the game's initialization can't complete causing the game to crash. You might use event viewer to look for errors. This may give you a clue as to why the game is crashing.  When you are "moving" the game from c to d are you uninstalling then installing the game through Origin settings? This game can not be copied - it has to be installed. It is a good idea to use a registry cleaner like ccleaner (there is a free version) before the install. Anything that is not directly created by the installer is subject to be left by the uninstaller. Another thing to check are settings in the Windows browser. You may not use it but the game uses the APIs to communicate. Is Edge up to date? Is Windows have any updates?

  • @roberta591 So I used CCeaner to clean my registry, and completely uninstall The Sims 4. I then did another fresh install of The Sims 4 onto my D:, which has 1TB of space.

    Windows is updated, there are no updates, I updated Edge too.

    Nothing has changed. Event Viewer doesn't seem to be much help either, the only events that show are events titled "AppHangB1", and when researching, there doesn't seem to be a concrete fix to this.
  • roberta591's avatar
    roberta591
    Hero (Retired)
    5 years ago

    @Bananarolls   Try reset Microsoft browser. Do you have Visual c++ 2013 redist. installed? I have both installed both 32bit and 64 bit. Somehow I think you need the 2013 version. You say it has been some time since the game was run. Is it possible you installed something since that may have broken the game? Did you uninstall anything since that maybe the game needs?The game should start Origin if Origin is not already running. Did you try to use symbolic link on any game files/folders? Is your game a Steam version? You could open task manager (ctrl, alt, del) then open startup. Disable anything you think is not necessary. Restart computer. Try game. It is a good idea the note what you change so you know what to turn back on. Try running game in safe mode - worth a try.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @Bananarolls  Try playing in a clean boot:

    https://www.windowscentral.com/how-clean-boot-windows-10

    If that doesn't help, I do wonder about the sound card, which doesn't have a newer driver available from Asus, unfortunately.  How difficult would it be to remove it temporarily?  The reason I ask is that given the AppHangB1 errors, normally the next step would be to do a clean uninstall and reinstall of the graphics driver, which is a bit of a process.  So take your pick.

    For the GPU driver, start by downloading Display Driver Uninstaller from here:

    https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=3450

    I've seen a couple reports of the newest Nvidia drivers not getting along with Sims 4, not enough to signal a significant issue, but worth accounting for.  So instead of installing the very newest driver, try this one from December:

    https://www.nvidia.com/en-us/drivers/results/167753/

    Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe.  Take note of where the file will land, and click Extract.  If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window.  Open the folder and then launch Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode.  Click OK, then go to Options and enable Safe Mode dialog.  Here's a screenshot of what your options should look like; make sure the box in red is checked:


    Close options, and the DDU, and then open the DDU.exe again.  For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting).  Once you login, you'll see this:



    In the blue box, choose GPU, then Nvidia if it's not already showing.  Then click Clean and Restart (red box).

    Once your computer has rebooted, now back in normal mode, run the driver install .exe in custom mode.  Select "perform a clean installation" and install ONLY the GPU driver and the PHYSX software.

    Reboot again, go back online, and let me know whether the game works.

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