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SmoggyLambGG's avatar
SmoggyLambGG
Rising Vanguard
6 years ago

Re: Screenshots/Vids not saving

It's not much a save problem, as I've been able to save the game this whole time. It's a media creation problem. I tried most of everything to clearing Origin's cache to resetting Sims 4 to default, but most people, especially with really aggressive anti-virus programs need to take a step further in. I have Avast antivirus on my machine and for the most part, all I had to do was add both "TS4.exe" and "TS4_x64.exe" as exclusions to its Ransomware Shield, put the "Origin Games" and "Electronic Arts" file paths into exclusions, and then seeing what that does afterward.

7 Replies

  • crinrict's avatar
    crinrict
    Hero+
    6 years ago

    @SmoggyLambGG I understand it's not a save problem but I'm curious if it's just these two folders that are posing a problem for you (recorded videos, screenshots)

  • FuzzeePumpkin's avatar
    FuzzeePumpkin
    6 years ago

    I'm not sure how we could tell if any other Sims 4 folders are issues, as it isn't like we routinely make changes to them. I'm not having any issues with other programs saving anything to folders, nor am I having a problem with the game saving properly. It's just videos and sccreenshots. 

    @SmoggyLambGG , you've definitely delved further into this than I have (web dev is my thing, not IT). Am I understanding that you found a way to make it work? Can you explain what you did to reset both caches? I also have Avast, and I understand what you did there.

    I'm technically on a work break right now, but when I go on lunch I'll pop on the home PC and try just the Avast steps. It could be coincidence that both of us have this issue and have Avast, or it could be the answer.

  • FuzzeePumpkin's avatar
    FuzzeePumpkin
    6 years ago

    Adding exceptions as the other poster suggested fixed it. I did not clear caches.

    This is still concerning because it did not occur before the Hispanic Heritage patch, meaning it is an issue with TS4 code changes and how they interact with at least Avast if not other anti-virus programs, not Avast's code change.

    So I've lost screenshots for three sim days of play, which is annoying. But at least I could get them now.

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