So I just looked and a new Screenshots folder was created, but there is nothing in there at all, it's completely empty. This is an improvement on last night though as when I tried this no new folder was created then. I have a mods folder but it's completely empty as I took them all out. There's also a lot of random text documents at the bottom because I don't know what I can remove and what needs to stay!
@ginovasims OK. Looks like the folders are correctly created but then they are somehow locked.
What are you using Avast or AVG ?
Maybe the folder itself needs to be added but as I'm not using either, I'm not sure how it works.
Is there some kind of Log in AVG where you can check what's getting blocked ?
I had been using AVG but I'm uninstalling that and installing Avast instead. I've had issues with AVG in the past so I'd rather get rid of it and see if that's part of the issue. I'll try everything you suggested with Avast and see if that works!
AVG must have been the issue because now I have Avast it all works. Thank you so much for your help!!
EA Staff (Retired)Hey everyone!
Since the steps provided in this thread seem to have solved the issue, I'm closing it.
For those who found this thread because they're experiencing these problems: check out this great guide, Anti-Virus blocking User Folder (Screenshots/Gallery/Mods...), where you can find all the helpful steps put together in one place for your convenience. 🙂
Cheers and happy Simming!
- Leeloo
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