Re: Sims 4 community gallery won't connect

Hi everyone,

If your Gallery is not connecting, please, try the following:

• Remember underage accounts can't access online services
• Make sure Origin is online instead of on offline mode.
• Make sure your firewall or antivirus are not blocking the connection - add the game and Origin to its exceptions.
• Restart your router
• Flush your DNS - you can learn how to here: https://help.ea.com/en-us/help/pc/connection-troubleshooting-advanced-pc/
• Wait a few hours - it could be there's a maintenance going on at the time.
• Run the game and Origin as administrator
• Try to use a different Windows account

I'm closing this thread because it's very old. If none of these steps work for you, or you have any questions on how to perform any of the steps, feel free to open a new thread. Remember to let us know which steps you have tried so far, so we don't suggest the same again!

Thank you!

-Mai