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BachPatu's avatar
5 years ago
Solved

Re: sims 4 game crashes when loading household

I'm running into the same issue (DXDiag text file below) I've done the whole delete cache thing in BOTH The Sims 4 AND Origin & uninstalling/repairing/uninstalling BOTH Origin & The Sims 4 as well -...
  • puzzlezaddict's avatar
    5 years ago

    @BachPatu  I've split your post into its own thread because the previous thread was a bit old and apparently didn't fix the issue for you.

    Please run a couple of basic checks on your Windows system files:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
    • Post the message you receive here

    Restart your computer, move the Sims 4 user folder out of Documents\Electronic Arts and onto your desktop, and see whether you can load a new save in the clean user folder that spawns.

    If the game still crashes, please remove all Reshade components and repair the game: open your Origin game library, right-click on the Sims 4 icon, and select Repair.  Then try to play.  It's worth finding out whether Reshade or some component of it is the problem before spending time chasing down any other issues.