Hi @Nikki942
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
Here you go!
Your graphics drivers are pretty old.
Try updating with these: http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%207%20-%2064
Updating my graphics drivers did not fix it.
Edit: I also tried starting a new save to see if I just have too many Sims in the world/save file since I have mods that prevents Sims getting culled, more than 8 sims in a household, and triplets/quadruplets and it was still doing it the moment I started a new household in a new save/world.
The card you have is not very strong.
Was it any better on low graphics and laptop mode ?
Have you tried renaming the whole user folder and starting a new save that way ?
As I've said, putting it on laptop mode AND having all the graphic settings on the lowest it could be didn't do anything. I'm not sure what you mean by renaming the whole user folder? I just clicked new game.
Not the slightest bit better ?
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
I renamed it Sims4_Backup and booted up my game and made a 1 sim household. It seems to have gotten rid of the not responding part (screen turns white with the bar saying The Sims 4 (Not Responding) but it still freezes for the same amount of time it does for the freeze and the not responding part. I did however find out it mostly did that when I got a notification. Doesn't matter what notification it was whether be a guest saying goodbye or my sim getting a new skill.
Small starter home.
Yes, I tested my original save on a 1 sim household and I had search for a job and Not Responding came back up when the list of jobs appeared.
There are no lastcrash.txt files in my Sims 4 folder.
HI @Nikki942
could you check your critical events then: http://sims4.crinrict.com/en/2014/09/critical-events/
I'm assuming post it here?
Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4.exe
Problem signature
Problem Event Name: AppHangB1
Application Name: TS4.exe
Application Version: 1.31.37.1020
Application Timestamp: 5928d0fb
Hang Signature: 9610
Hang Type: 0
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Hang Signature 1: 9610874cc77455424e234220dc05dc31
Additional Hang Signature 2: 131e
Additional Hang Signature 3: 131ee73926b60f98f5a268a1b1e11e54
Additional Hang Signature 4: 9610
Additional Hang Signature 5: 9610874cc77455424e234220dc05dc31
Additional Hang Signature 6: 131e
Additional Hang Signature 7: 131ee73926b60f98f5a268a1b1e11e54
Yes, add. So thanks.
Unfortunately, not a lot of useful info there.
Have you done a clean boot yet ?
https://help.ea.com/uk/help/faq/how-to-clean-boot-your-pc/
Also, which packs do you own ? When this this start ?
Did a clean boot and I think that fixed it! Only time it froze was for about 3 seconds in a 1 sim household, tried a household with more than 8 sims (due to my mods) and it hasn't frozen or not respond! I'll have to put my mods back in so I may or may not be back here, but if I don't come back: Thank you so much for the help!
A clean boot is to find out if a background program is interfering, you should not constantly start your computer in that mode.
If it's better with that, see what programs you have running on the background and turn them off one by one. Maybe you have too many running.
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