Forum Discussion

Re: sims 4 pack not showing up

@zazouilleuh should indeed just be exit and reload. You can try fully exiting the ea app in between too (not having it run in the background).

Another thing you can try is moving your my documents -> electronic arts -> the sims 4 folder to your desktop and checking again

11 Replies

  • zazouilleuh's avatar
    zazouilleuh
    New Novice
    3 years ago

    @DeanXeL hi again haha, so i tried what you said a few times, but unfortunately it still didnt work, i tried to do what you said together but also didnt work, im sorry for bothering you thoo, maybe something is just wrong with my game idk

  • DeanXeL's avatar
    DeanXeL
    3 years ago
    @zazouilleuh hehe don't worry about it, I'm here to help fellow players 🙂

    If that didn't work either, sorry, but I'd just reinstall the entire game if you're up for it?
  • zazouilleuh's avatar
    zazouilleuh
    New Novice
    3 years ago

    @DeanXeL ok so, i reinstalled it, and didnt work 😫 i retried all the things you said but it still didnt work, maybe my pc is the problem ? i dont really know

  • DeanXeL's avatar
    DeanXeL
    3 years ago
    @zazouilleuh what computer are you using? 64-bit?
    The basegame and pack are origin/EA app, right?
    Which pack is it?
  • zazouilleuh's avatar
    zazouilleuh
    New Novice
    3 years ago

    @DeanXeL well my pc is not the problem i think ? i can play minecraft, roblox and all those game without any problems, and yes my base game is from EA app, i bought the toddler pack ? i don’t remember what is it called and a camping kit !

  • DeanXeL's avatar
    DeanXeL
    3 years ago
    @zazouilleuh and of of those is not showing up then?

    shut down EA app completely. If you then reinstall origin using www.dm.origin.com/download (don't worry, don't need to uninstall EA app) and log in on there, does the pack show and launch?
  • zazouilleuh's avatar
    zazouilleuh
    New Novice
    3 years ago

    @DeanXeL ok so it worked !! im so glad, thank you sooooo much 😃 so the app was the problem after all, well hope you have a great day (after helping me out all day) 

  • DeanXeL's avatar
    DeanXeL
    3 years ago
    @zazouilleuh yeah, not so say for sure of course, but either way I'm happy it works now! 🙂 Happy simming!
  • TheSimsDirect's avatar
    TheSimsDirect
    Icon for The Sims Team rankThe Sims Team
    3 years ago

    Hello.

    Is anyone is still seeing this issue with EA App?

    If so, could you go to Help > EA Error Reporter, submit an Error Report, and share the Report ID through direct message?