@Lisfyre Is there any pattern to the crashes, for example is something happening in-game at the time? If you have a lastcrash.txt, in Documents\Electronic Arts\The Sims 4, please upload it. You can either copy and paste it into a reply—please use a spoiler tag—or create a .rar file and attach it.
Please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@Lisfyre I've split your posts into their own thread; it's easier to do troubleshooting one on one unless it's a single known issue. Once you've run the dxdiag and saved the .txt file, you can click the button next to the paper clip icon below the text field of your reply. (The button says Browse for me, but I think it depends on the language.) Once you click it, select your dxdiag, click Open or OK or whatever it says to attach it, and then the dxdiag will be attached when you submit your reply here.
@puzzlezaddict here's the dxdiag file. Hopefully that can tell you what's going on. Hopefully you can help, if not, I may have to wait until the next patch.. if it's patch related. Thanks in advance.
@Lisfyre The Sims 4 crashes in your dxdiag are all access violations, meaning the game tried to access memory in a manner that wasn't allowed. So the first thing to try is to repair the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair. If you get another crash, clear Origin's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
restart your computer, and repair again.
If that doesn't help, please try playing in a clean user data folder. Move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. Don't add anything to the folder; just start a new save and see whether the game still crashes. Let me know either way. And if you do get a crash, please also let me know what was happening in-game at the time.
I have done all these things and still my game will crash. It is getting really regular too. I did not have it happen until i repaired my game.
@mariepeek26 There are a lot of reasons Sims 4 might crash. Is there a pattern to the crashing, either in-game or outside of it? For example, some people report crashes when their sims travel. If you have a lastcrash.txt in Documents\Electronic Arts\The Sims 4, please either copy and paste it into a reply (use a spoiler tag) or create a .rar file and attach it to a post.
Please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Community Manager
