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Jenniexx14's avatar
Jenniexx14
5 years ago

Re: Sims 4 wont launch from Origin

@puzzlezaddict I have AVG antivrius and I've tried everything that this thread has suggested and more and nothing is working!
pc
Jenniexx14's avatar
Jenniexx14
5 years ago

I've pasted some of the errors from around the time sims stopped working, from the last couple of days and from today when I tried to launch today and pasted the information I found in the text attached, hopefully you can make sense of it! 

Also, I tried creating a new Microsoft account (I think I did it correctly) and launching sims again, but still nothing.

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@Jenniexx14  Those are mostly the same errors from your dxdiag, although it's good to know that some of them happen when you try to launch Sims 4.  Did you try disabling HP software before playing?  Some of it is bloatware that doesn't need to be running, and one program crashed around the time you tried to play, as you note.

Since one of the processes crashing has to do with Windows supporting various drivers, and you already tried repairing from the Windows side (DISM and sfc), maybe the issue is an HP driver.  So please link the driver download page for your laptop.  (I can't be sure I'm looking at the correct page.)  Go here:

https://support.hp.com/us-en/drivers/laptops

Enter your serial number, choose your operating system if necessary, and you'll land on the download page.  Please link it here.  The page doesn't have any information about your own computer, just the overall model.

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