Re: Sims 4

@lexi030507  The first thing to do is to force the game to quit.  Does your computer run Windows or macOS?  (Let me know either way.)  In Windows, hit crtl-alt-delete, or right-click on the Taskbar at the bottom of your screen, select Task Manager, click on Sims 4 on the list, and click End Task.  In macOS, hit cmd-optn-esc, click on Sims 4, and Force Quit.