Forum Discussion

Re: Sims4 keeps crashing

@SlimDaGamer  This is, unfortunately, a very generic crash, meaning it's not going to help much.  So some basic troubleshooting is in order.  Please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit without any obvious problems.

If you get another crash, please try playing with your computer offline.  You can sigin into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable.

If that doesn't help either, please post the same Reliability Monitor info.

No RepliesBe the first to reply

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.50,585 PostsLatest Activity: 5 minutes ago