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Re: Unrecognized Video Card

@Jezfuji  No, that file is not the same thing.  You can't find graphicscards.sgr by searching for it in Finder; that's why I wrote out where you should look.


If the Sims 4 is not in the regular Applications folder, Origin likely installed it into your user account. To find it, open a Finder window, click Macintosh HD (or whatever you've named your hard disk) in the left panel, then Users\[your username]\Applications. (If you don't see the hard disk listed, click Finder in the upper left corner of your screen, then Preferences, then Sidebar; then under devices, check the box next to Hard Disks.)

Once you've found the Sims 4 install location, right-click, or hold down crtl and click, on the TS4 icon and select Show Package Contents. Open Contents, then graphicscards.sgr. It should open automatically in TextEdit, but if not, you can right-click, select Open With and then choose TextEdit.



I promise you that you have a graphicscards file in there somewhere, or else the game wouldn't run at all.

3 Replies

  • Jezfuji's avatar
    Jezfuji
    6 years ago
    @puzzlezaddict sorry I've never done this. Can you clarify exactly where to put it you said "Under the second line above (for the HD 640), create a new line and copy and paste the following:" under which second line did you mean. I finally found the file.
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @Jezfuji  Find the lines that look like this:

    card 0x5916 "Intel (R) HD 620" $cardLevelMedium $resolutionMedium
    card 0x5926 "Intel (R) HD 640" $cardLevelMedium $resolutionMedium
    card 0x2982 "IntelÆ Graphics Media Accelerator X3500" $cardLevelLow $resolutionLow unsupported

    Put your cursor at the end of the line that contains the HD 640 entry, and hit the return key, so you have this:

    card 0x5916 "Intel (R) HD 620" $cardLevelMedium $resolutionMedium
    card 0x5926 "Intel (R) HD 640" $cardLevelMedium $resolutionMedium


    card 0x2982 "IntelÆ Graphics Media Accelerator X3500" $cardLevelLow $resolutionLow unsupported

    Highlight the text in this box:

    card 0x3EA6 "Intel (R) HD 645" $cardLevelMedium $resolutionMedium

    Hit command-C to Copy, then put your cursor on the blank line shown above and command-V to Paste.  The lines should now look like this:

    card 0x5916 "Intel (R) HD 620" $cardLevelMedium $resolutionMedium
    card 0x5926 "Intel (R) HD 640" $cardLevelMedium $resolutionMedium

    card 0x3EA6 "Intel (R) HD 645" $cardLevelMedium $resolutionMedium
    card 0x2982 "IntelÆ Graphics Media Accelerator X3500" $cardLevelLow $resolutionLow unsupported

    Command-S to Save, then command-Q to Quit, then launch your game and check whether the edits worked.  Instructions for checking are in my first post to you.