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Re: Weird lag in build/buy mode and sometimes in Live Mode too

@oaana  San Myshuno is known to produce fps drops on even the strongest systems, so it's not really a good test.  Still, an fps of 10 would be excessive.  I don't think you've posted a dxdiag yet though?  It would help to have that information.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

@JeanVW  Are you willing to do some hardware monitoring?  If so, download hwinfo from here:

https://www.hwinfo.com/download/

You don't need to install anything if you don't want to; just choose the Portable version, unzip it, and launch it from Downloads or wherever you want.  (If you would like to install, be sure to click the green button, not the orange one.)  Clean boot your computer, and don't open any other apps.  Disable your antivirus as well as any utilities (Afterburner, RGB software, etc.) that are somehow still running; you can look for them in the Task Manager.

Launch hwinfo, choose "sensors only," and click the icon that's a sheet of paper with a + sign to start logging.  Please also note the time you start the log.  Save the file to your desktop for easy access later.  Wait five minutes, then launch Sims 3 and play long enough to get a significant fps drop, or two if you can manage.  Even if you're able to restore fps through clicking the Options menu, please don't do that until you've let the game run with low fps for at least two minutes.

Please note each time (real world clock) the fps drops, so you can tell me how long it happened after logging.  I might be able to see the effects in the info log, but I'd rather know for sure when it happens.

Click the same button to end logging.  Then upload the log to a third-party free filehosting site and link it here.  Please leave it in .csv format, or if you use OneDrive to share, please compress it in .zip format instead.

15 Replies

  • JeanVW's avatar
    JeanVW
    Seasoned Ace
    6 years ago

    @puzzlezaddict I need to wait 5 minutes before opening Sims 4, but I have to let the HWinfo run first?

  • oaana's avatar
    oaana
    6 years ago

    @puzzlezaddict Hi! Yeah i know San Myshuno is known for bad fps but i also tried on every map and so far it's always the same thing. I load a household for the first time : choppy fps → I go back in the map (fps stays choppy even in the map) and i load this household again and everything is back to normal. It's only doing it with new household so far. 

    Here is my DxDiag 🙂 thank you alot for you help !

  • @JeanVW  Yes, please let hwinfo run for five minutes.  It really doesn't need to be quite that long, but it shows your hardware usage while essentially idle, after the startup sequence has finished and before you add anything else.

    @oaana  I didn't realize you'd tested with CL enabled but not playing in San Myshuno.  That's even more interesting that running all packs except for Eco Lifestyle are okay, and EL alone is okay, but EL and CL together causes an issue.  If you want to run an hwinfo log too, please do, and I'll take a look.  You can just run it while you're playing normally if you want; as long as I know where the lag is in the info log, that's all I need.

  • oaana's avatar
    oaana
    6 years ago

    @puzzlezaddict 

    I've tried running ONLY eco pack and the bug still appeared. If I load a premade household in the eco map i will have this fps drops until I got back in the map and load the household again. So I do assume only EP is the culprit. 

  • JeanVW's avatar
    JeanVW
    Seasoned Ace
    6 years ago

    https://filebin.net/rwge32gx8ojhwcls

    Here is my logfile

    I let it run for 5 minutes before starting Sims 4.

    During play (at the time of writing) the lag began at 1:13PM when I initiated Build mode to produce the lag.

  • hey everyone!

    So i noticed there was a patch today for the game, has anyone tried playing yet to see if the lag issue was fixed?

  • oaana's avatar
    oaana
    6 years ago

    @MadPeachyTV The patch was for another issue with the game. My fps still drops whenever I try to play with a new household. It's funny cause if I'm playing with the family I created everything is fine but if i'm trying to join another household of npc it's gonna be 15 fps until i exit in the world and join this family again. As soon as the household is played once, it's fine. (need to have the little green icon on the map)

    Do you suffer from the same issue? Could you try to join a household, switch between build and live mode, exit on map and join again and see if the issue goes away? (you can try switching between build and live mode again usually it's fine for me!) You can try on the big houses in the new map for exemple. Tried it on other map aswell like Brindleton Bay.

  • JeanVW's avatar
    JeanVW
    Seasoned Ace
    6 years ago

    @MadPeachyTV I'm not jumping the gun just yet, but it seems it's kinda alleviated now. But have to play more, don't have the time. 

  • So I finally had some time to sit down and play the game again after the latest patch, and sadly the lag is still happening. It was fine for about 30 mins, then I went to renovate a community lot in Granite Falls and as soon as it loaded in, I dropped down to 15 fps. Ugh this is so frustrating.

    Im testing right now to see if having Eco Lifestyle installed has an impact.

  • JeanVW's avatar
    JeanVW
    Seasoned Ace
    6 years ago

    @MadPeachyTV I've tried to reproduce the issue by numerous clicking the Build icon (and Live icon respectively) but I cannot seem to reproduce the issue (which is positive of course), though I'm staying careful in my optimistical behavior.

    I do remember, however (I think I've read it somewhere, IDk really) that I turned certain features on in my NVidia Control Panel for TS4 specifically.

    If you want, I can show my settings from there? (I believe I've put on Triple Buffering and the Hyper threading option).

    I've put 

    Texture filtering - Trilinair optimization ON

    Thread optimization - ON

    Triple buffering - ON

    Idk if it will work for you, but I think since I've put those settings, the build/buy lag is not really there anymore.

    (I've played for 2 hours now without it). 

  • @JeanVW Tried your settings but I still have the same fps drops whenever i toggle build mode on a new household :/

  • JeanVW's avatar
    JeanVW
    Seasoned Ace
    6 years ago

    @oaana I've just tried playing a new household for an hour to see if I can recreate the problem, but no. My build/live modes now toggle seamlessly. 

    For possible help, I'll post my complete NVCpanel settings below

    It's worth mentioning that I've ran CCleaner, I've checked if I don't have updates.

  • JeanVW's avatar
    JeanVW
    Seasoned Ace
    6 years ago

    Lag is back for me too unfortunately. Played well for a while yesterday, but it's back again. This time from the START. 

    This is getting so annoying and it makes me wanna quit playing the game and just go back to The Sims 3... Can't understand why the team hasn't looked into an issue like this by now. It makes the game unplayable imo.

  • @JeanVW @Gummingtons @MadPeachyTV @oaana and @DeMosterdsoep  I'm sorry I haven't gotten back to you sooner.  I've been swamped and haven't had time to properly troubleshoot, although I've been reading this and other threads and looking for anything useful.

    On that note, someone posted in the low fps master thread (a bit different from this one, since it started out about a consistent low fps regardless of what players did in-game) posted that installing a 2020 Realtek LAN driver fixed their issue.  Read fix attempt 5 here:

    https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Incredibly-Low-FPS-when-connected-to-Internet/m-p/9218406#M180558

    Obviously, this only works if you have a Realtek LAN chip.  When uninstalling and reinstalling, be sure to take your computer offline, so Windows doesn't download what it thinks is a suitable driver before you have a chance to install the new one.  If you want to be extra careful, you should download the latest LAN driver from the manufacturer of your motherboard or laptop as well.  That way, if there's a problem with the newest driver offered by Realtek, you can install the other one instead.

    Whether this works or not, please post back if you try it.  And if it does work for you, please post in that thread as well, so people affected by that issue know it's worth trying.  (And go give that person some XP for their hard work.  They deserve it.)

  • JeanVW's avatar
    JeanVW
    Seasoned Ace
    6 years ago

    I have a Z170X Ultra Gaming motherboard and I looked it up, that one uses Intel LAN Drivers, the latest is from 2020, mine was older, so fingers crossed!

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