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puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

[READ FIRST] Unrecognized video card

The unrecognized video card error appears when the graphics card that is running Sims 4 is not in the game’s database. You can confirm that your card is not recognized by reading the confi...
pc
HaLsEyEST2018's avatar
HaLsEyEST2018
6 years ago
@crinrict
My graphics card isn’t on
NVIDIA GeForce GTX 1650 Ti with Max-Q Design
Device ID: 10DE 1F95 86E8103C
Part #: 4904 0011
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @HaLsEyEST2018  I've moved your post to a new thread on the same issue.  Would you mind trying the steps in the first post?  The file works for me, but it would still be useful to have input from other players too.  Your GPU's device ID is in the provided .sgr file, so it should work for you as well.

    And if you do have any issues, just delete the file from ConfigOverride and let me know.

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