[READ FIRST] Unrecognized video card
The unrecognized video card error appears when the graphics card that is running Sims 4 is not in the game’s database.
You can confirm that your card is not recognized by reading the confi...
Forum Discussion
Works just fine with manual setup, just not recognized:
=== Graphics device info ===
Number: 0
Name (driver): Radeon RX Vega M GH Graphics
Name (database): [Found: 0, Supported: 1]
Vendor: ATI
Chipset: Vendor: 1002, Device: 694c, Board: 20738086, Chipset: 00c0
Driver: aticfx64.dll, Version: 26.20.12001.12000, GUID: D7B71EE2-2A0C-11CF-D6CD-922E7BC2D735
Driver version: 12000
Monitor: \\.\DISPLAY1
Texture memory: 8181MB
@Psychotps Thanks for posting. Did you try the .sgr file linked in the first post? It has your GPU's device ID in it, unlike the version in the game files.
- @puzzlezaddict
Name (database): AMD Radeon RX Vega M [Found: 1, Supported: 1]
That seems to have worked. Appreciate it. Still can't play with all the bugs in the game, but it's nice that it's recognized now.
Hi everyone, hi @puzzleaddict
My graphic card is not recognized in TS4, can someone pls help me. I know this question has been ask before but I can't find anything with the exact same graphic card as me.
Here's the info.
@fearlessisabel I've merged your post with the (newer) master thread for this issue. Please try the file linked in the first post, and let me know whether it works for you.
My card is not recognized:
NVIDIA GeForce RTX 4090
Hello! My video card isn't recognized, I've deleted and redownloaded it so many times, placed my graphicscard.sgr file in ConfigOverride. I did accidentally save everything to my iCloud but my EA folder is in documents and I believe everything is where is should be. My game still isn't working though please someone help!
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