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puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

[READ FIRST] Unrecognized video card

The unrecognized video card error appears when the graphics card that is running Sims 4 is not in the game’s database. You can confirm that your card is not recognized by reading the confi...
pc
kingjuliaaa's avatar
kingjuliaaa
5 years ago

I made a whole town in Sims 4 and everything was fine then I opened the game one day and I got a popup that there is an unrecognized video card. I have an HP Pavilion with an intel cor i5 10th gen.

  • kingjuliaaa's avatar
    kingjuliaaa
    5 years ago
    @kingjuliaaa This is what I get when I open the Config file:
    === Graphics device info ===
    Number: 0
    Name (driver): Intel(R) UHD Graphics
    Name (database): [Found: 0, Supported: 1]
    Vendor: Intel
    Chipset: Vendor: 8086, Device: 9b41, Board: 866e103c, Chipset: 0002
    Driver: igdumdim64.dll, Version: 26.20.100.7926, GUID: D7B78E66-D801-11CF-7A6D-0AA6B9C2D735
    Driver version: 7926

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