[READ FIRST] Unrecognized video card
The unrecognized video card error appears when the graphics card that is running Sims 4 is not in the game’s database.
You can confirm that your card is not recognized by reading the confi...
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@mollieah That's the file I was referring to, but DiP_Staged is actually a designation for a temporary file, as in, files are labeled this way while the game is being installed but should lose that extra bit once the install process is complete. If your GraphicsCards.sgr file still has DiP_Staged in its name after you've finished installing and have restarted your computer, please delete that file and repair the game: open My Collection, hover over the Sims 4 icon, click the three dots, and select Repair.
If this doesn't help, please let me know what antivirus you use.
@puzzlezaddictthanks so much, seems to be working now! Now just to sort my mods issue!
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